Troubleshooting Guide for Cisco Unity Connection Release 12.x

Contents

* - A - B - C - D - E - F - G - H - I - K - M - N - P - R - S - T - U - V - W

Index

*

*** 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

A

addressing

intersite networking problems with Cisco Unity 1

intrasite or intersite networking problems 1

networked messages 1

to local recipients 1

VPIM messages and blind addressing, problems 1

VPIM messages to specific recipients, problems 1

Apache Tomcat

and CPCA errors 1

and Web Inbox errors 1

service, verifying 1 2

audio quality

choppy audio 1

garbled prompts 1

garbled recordings 1

low volume of recordings 1

prompts with jitter 1

traces 1

authentication, troubleshooting when Cisco Unified CM authentication is configured for ports 1

B

blind addressing, VPIM 1

busy greeting, does not play 1

C

call control 1

Call Transfer Rule Tester 1

changing passwords, effect on IMAP email client access to Connection 1

Cisco PCA

access problems 1 2

Apache Tomcat errors 1

error messages 1

locked user account 1

managing security alerts when using SSL connections 1

saving changes, problems 1

Tomcat service, verifying 1

Cisco Unified Real-Time Monitoring Tool (RTMT) 1

Cisco Unified Serviceability 1

Cisco Unity Diagnostic Tool

voice-recognition macro trace logs 1

Cisco Utilities Database Link for Informix 1

Cisco Voice Technology Group Subscription tool 1

Connection cluster

Add New button disabled 1

both servers have Primary status 1

cannot access alert logs when publisher server is not functioning 1

cluster does not function correctly 1

server does not handle calls 1

Connection Serviceability 1

cross-server sign-in

about 1

home server cannot be reached 1

user ID and PIN not accepted 1

users do not hear PIN prompt 1

cross-server transfers

about 1

call cannot be completed 1

callers prompted to leave a message 1

callers transferred to wrong user 1

CUDLI 1

Custom Key Map tool 1

D

Database Proxy 1

diagnostics

IMAP client problems 1 2

SpeechView transcriptions 1

directory handler 1

E

emails, accessing in an external message store 1

encryption, troubleshooting when Cisco Unified CM encryption is configured for ports 1

error messages for Cisco PCA 1

error messages for Web Inbox 1

external message store, access to emails 1

external services

access to emails in an external message store 1

diagnostic tool 1

personal call transfer rules (PCTRs) 1

Test button, diagnostic tool 1

F

fax

delivery to fax machine 1

delivery to users 1

notifications by Connection 1

quality 1

G

Grammar Statistics tool, accessing 1

greetings, busy greeting does not play 1

H

Help menu, long pauses when listening to 1

I

IMAP client, messages not received 1

IMAP email access to Connection

overview 1

with LDAP configured 1

without LDAP configured 1

integration

call control 1

calls not answered 1

calls not transferred to the correct greeting 1

calls to Cisco Unity Connection fail 1

Check Telephony Configuration test 1

Cisco Unified CM authentication or encryption 1

Cisco Unified CM through SCCP or SIP trunk 1

not answering calls 1

not answering some calls 1

port do not register 1 2

ports repeatedly disconnect 1 2

Remote Port Status Monitor 1

intersite networking, linking sites 1 2 3

K

key mapping problems 1

key presses (touchtones) 1

M

message delivery problems 1 2

message notifications

devices added are triggered at all hours 1

intermittent failure 1

missed attempts 1

nonfunctional 1

port configuration 1

repeat notifications 1

slow for a user 1

slow for multiple users 1

SMS 1

SMTP 1

messages

addressing 1

intrasite or intersite networking, not received 1

intrasite or intersite networking, replies not delivered 1

networked message transport 1

received in email account 1 2

VPIM, incoming not received 1

VPIM, outgoing not received 1

Messaging Assistant

access problems 1

saving changes, problems 1

Messaging Inbox

access problems 1

saving changes, problems 1

MWIs

causes for turning on and off 1

configuring port memory 1

delay turning on or off 1

deleting MWI ports when port memory is used 1

do not turn on or off 1

message count not given on the phone 1

synchronizing 1

turn on but not off 1

when to synchronize 1

N

networking, intersite

Cisco Unity users unable to address messages 1

directory synchronization problems between a Connection site and a Cisco Unity site 1

directory synchronization problems between two Connection sites 1

linking sites 1 2 3

unable to contact the remote site 1

networking, intrasite

automatic replication stalled 1

directory synchronization problems 1

manual replication stalled 1

push and pull replication status mismatch 1

USN mismatch 1

networking, intrasite or intersite

addressing messages 1

Connection users unable to address messages 1

cross-server sign-in and transfer problems 1

message transport 1

message transport problems 1

replies to messages sent by remote senders not delivered 1

nondelivery receipts 1

P

passwords, effect that changing has on IMAP email client access to Connection 1

personal call transfer rules

access problems 1

access to calendar information 1

call behavior, inconsistent 1

call holding unavailable 1

call looping during rule processing 1

call screening unavailable 1

Call Transfer Rule Tester, using 1

conditions related to meetings 1

destinations 1

destinations, editing prepopulated 1

rule set failure 1

rules without a "from" condition, creating 1

saving changes, problems 1

settings unavailable 1

voice-recognition conversation problems 1

phone system integration

call control 1

calls not answered 1

calls not transferred to the correct greeting 1

calls to Cisco Unity Connection fail 1

Check Telephony Configuration test 1

Cisco Unified CM authentication or encryption 1

Cisco Unified CM through SCCP or SIP trunk 1

not answering calls 1

not answering some calls 1

ports do not register 1 2

ports repeatedly disconnect 1 2

Remote Port Status Monitor 1

ports, troubleshooting when Cisco Unified CM authentication or encryption is configured 1

prompts, garbled or jitter 1

R

reconfiguring MWI ports when port memory is used 1

recordings

garbled audio stream 1

low volume 1

Remote Administration Tools 1

Remote Port Status Monitor 1

reorder tone, user hears when answering call from Connection 1

reports

Connection Reports Harvester Service, confirming 1

data collection cycle, adjusting 1

no data appears 1

S

security alerts, managing when using SSL connections 1

SMS notifications 1

SMTP notifications 1

SpeechView

basic configuration settings 1

confirming services 1

proxy server issues 1

SMTP configuration, verifying 1

transcription notifications 1

transcription service configuration 1

user expectation issues 1

T

Task Management tool, accessing 1

Tomcat, verifying service started 1 2

traces

accessing emails in an external message store 1

audio 1 2

audio quality 1

backing up and restoring 1

calendar integration 1

call issues 1

call issues (micro traces) 1

Cisco Unified Serviceability traces for selected problems 1

Cisco Unity Connection Serviceability 1

Cisco Unity Connection Serviceability macro traces for selected problems 1

client issues 1

client issues (micro traces) 1

Connection cluster 1

conversations 1

digital networking 1

enabling 1 2

external services 1

fax 1

LDAP 1 2

messages 1 2

MWIs 1

networking 1 2

personal call transfer rules 1

personal call transfer rules, access to calendar information 1

Phone View 1

reports 1

restoring and backing up 1

RSS feeds 1

SNMP 1

SpeechView, Transcriptions 1

startup issues 1

Test button (external service diagnostic tool) 1

Test button (external services and external service accounts) 1

Text to Speech 1

use for viewing WAV filenames 1

viewing trace logs 1 2

VMREST 1

VPIM 1 2

web application sign-in 1

Web Inbox 1

U

unable to contact the remote site 1

unified messaging 1

users, locating

during message addressing 1

in a directory handler 1

utilities and tools

Cisco Unified Serviceability 1

Cisco Voice Technology Group Subscription Tool 1

Connection Serviceability 1

Grammar Statistics 1

Remote Port Status Monitor 1

RTMT 1

Task Management 1

utterance captures, using to diagnose voice-recognition problems 1

V

ViewMail for Outlook

form does not appear 1

voice messaging ports, troubleshooting when Cisco Unified CM authentication or encryption is configured 1

voice-recognition conversation

confirmation confidence setting 1

Grammar Statistics tool 1

service not available 1

usernames not recognized 1

users hear phone keypad (touchtone) conversation 1

using diagnostic traces 1

using the Remote Port Status Monitor 1

using utterance captures 1

voice commands not recognized 1

VPIM

incoming messages not received 1

outgoing messages not received 1

users unable to address messages to specific recipients 1

users unable to blind address messages 1

W

WAV file, determining which is played 1

Web Inbox

Apache Tomcat errors 1

error messages 1

locked user account 1

No messages displayed 1 2

Sent messages not displayed 1

Tomcat service, verifying 1

Unresponsive Flash Player dialog box 1