Contents
* - A - B - C - D - E - F - G - H - I - K - M - N - P - R - S - T - U - V - W
Index
*
A
addressing
intersite networking problems with Cisco Unity
1
intrasite or intersite networking problems
1
VPIM messages and blind addressing, problems
1
VPIM messages to specific recipients, problems
1
Apache Tomcat
audio quality
low volume of recordings
1
authentication, troubleshooting when Cisco Unified CM authentication is configured for ports
1
B
busy greeting, does not play
1
C
Call Transfer Rule Tester
1
changing passwords, effect on IMAP email client access to Connection
1
Cisco PCA
managing security alerts when using SSL connections
1
saving changes, problems
1
Tomcat service, verifying
1
Cisco Unified Real-Time Monitoring Tool (RTMT)
1
Cisco Unified Serviceability
1
Cisco Unity Diagnostic Tool
voice-recognition macro trace logs
1
Cisco Utilities Database Link for Informix
1
Cisco Voice Technology Group Subscription tool
1
Connection cluster
Add New button disabled
1
both servers have Primary status
1
cannot access alert logs when publisher server is not functioning
1
cluster does not function correctly
1
server does not handle calls
1
Connection Serviceability
1
cross-server sign-in
home server cannot be reached
1
user ID and PIN not accepted
1
users do not hear PIN prompt
1
cross-server transfers
call cannot be completed
1
callers prompted to leave a message
1
callers transferred to wrong user
1
D
diagnostics
SpeechView transcriptions
1
E
emails, accessing in an external message store
1
encryption, troubleshooting when Cisco Unified CM encryption is configured for ports
1
error messages for Cisco PCA
1
error messages for Web Inbox
1
external message store, access to emails
1
external services
access to emails in an external message store
1
personal call transfer rules (PCTRs)
1
Test button, diagnostic tool
1
F
fax
delivery to fax machine
1
notifications by Connection
1
G
Grammar Statistics tool, accessing
1
greetings, busy greeting does not play
1
H
Help menu, long pauses when listening to
1
I
IMAP client, messages not received
1
IMAP email access to Connection
without LDAP configured
1
integration
calls not transferred to the correct greeting
1
calls to Cisco Unity Connection fail
1
Check Telephony Configuration test
1
Cisco Unified CM authentication or encryption
1
Cisco Unified CM through SCCP or SIP trunk
1
not answering some calls
1
ports repeatedly disconnect
1 2
Remote Port Status Monitor
1
intersite networking, linking sites
1 2 3
K
key presses (touchtones)
1
M
message delivery problems
1 2
message notifications
devices added are triggered at all hours
1
slow for multiple users
1
messages
intrasite or intersite networking, not received
1
intrasite or intersite networking, replies not delivered
1
networked message transport
1
received in email account
1 2
VPIM, incoming not received
1
VPIM, outgoing not received
1
Messaging Assistant
saving changes, problems
1
Messaging Inbox
saving changes, problems
1
MWIs
causes for turning on and off
1
configuring port memory
1
delay turning on or off
1
deleting MWI ports when port memory is used
1
message count not given on the phone
1
N
networking, intersite
Cisco Unity users unable to address messages
1
directory synchronization problems between a Connection site and a Cisco Unity site
1
directory synchronization problems between two Connection sites
1
unable to contact the remote site
1
networking, intrasite
automatic replication stalled
1
directory synchronization problems
1
manual replication stalled
1
push and pull replication status mismatch
1
networking, intrasite or intersite
Connection users unable to address messages
1
cross-server sign-in and transfer problems
1
message transport problems
1
replies to messages sent by remote senders not delivered
1
P
passwords, effect that changing has on IMAP email client access to Connection
1
personal call transfer rules
access to calendar information
1
call behavior, inconsistent
1
call holding unavailable
1
call looping during rule processing
1
call screening unavailable
1
Call Transfer Rule Tester, using
1
conditions related to meetings
1
destinations, editing prepopulated
1
rules without a "from" condition, creating
1
saving changes, problems
1
voice-recognition conversation problems
1
phone system integration
calls not transferred to the correct greeting
1
calls to Cisco Unity Connection fail
1
Check Telephony Configuration test
1
Cisco Unified CM authentication or encryption
1
Cisco Unified CM through SCCP or SIP trunk
1
not answering some calls
1
ports do not register
1 2
ports repeatedly disconnect
1 2
Remote Port Status Monitor
1
ports, troubleshooting when Cisco Unified CM authentication or encryption is configured
1
prompts, garbled or jitter
1
R
reconfiguring MWI ports when port memory is used
1
recordings
Remote Administration Tools
1
Remote Port Status Monitor
1
reorder tone, user hears when answering call from Connection
1
reports
Connection Reports Harvester Service, confirming
1
data collection cycle, adjusting
1
S
security alerts, managing when using SSL connections
1
SpeechView
basic configuration settings
1
SMTP configuration, verifying
1
transcription notifications
1
transcription service configuration
1
user expectation issues
1
T
Task Management tool, accessing
1
Tomcat, verifying service started
1 2
traces
accessing emails in an external message store
1
backing up and restoring
1
call issues (micro traces)
1
Cisco Unified Serviceability traces for selected problems
1
Cisco Unity Connection Serviceability
1
Cisco Unity Connection Serviceability macro traces for selected problems
1
client issues (micro traces)
1
personal call transfer rules
1
personal call transfer rules, access to calendar information
1
restoring and backing up
1
SpeechView, Transcriptions
1
Test button (external service diagnostic tool)
1
Test button (external services and external service accounts)
1
use for viewing WAV filenames
1
web application sign-in
1
U
unable to contact the remote site
1
users, locating
during message addressing
1
utilities and tools
Cisco Unified Serviceability
1
Cisco Voice Technology Group Subscription Tool
1
Connection Serviceability
1
Remote Port Status Monitor
1
utterance captures, using to diagnose voice-recognition problems
1
V
ViewMail for Outlook
voice messaging ports, troubleshooting when Cisco Unified CM authentication or encryption is configured
1
voice-recognition conversation
confirmation confidence setting
1
Grammar Statistics tool
1
usernames not recognized
1
users hear phone keypad (touchtone) conversation
1
using diagnostic traces
1
using the Remote Port Status Monitor
1
using utterance captures
1
voice commands not recognized
1
VPIM
incoming messages not received
1
outgoing messages not received
1
users unable to address messages to specific recipients
1
users unable to blind address messages
1
W
WAV file, determining which is played
1
Web Inbox
No messages displayed
1 2
Sent messages not displayed
1
Tomcat service, verifying
1
Unresponsive Flash Player dialog box
1