Troubleshooting Installation Issues
If you receive an error during installation of Cisco Unity Connection, do the following:
Check if you are meeting the platform requirements mentioned in Cisco Unity Connection 12.x Supported Platforms List at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/supported_platforms/b_12xcucspl.html.
Make sure that you have met the software requirements mentioned in System Requirements for Cisco Unity Connection Release 12.x at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/requirements/b_12xcucsysreqs.html.
Check if the problem is because of SELinux mode on publisher server during the installation of a subscriber server. See Troubleshooting SELinux Issues section.
Review install logs to diagnose the problem. You can use CLI command or RTMT to collect installation logs. For more information on collecting logs from CLI command, see “file get” section of the “File Commands” chapter of the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions. For information on collecting logs from RTMT, see the “Collect Installation Logs” section of the “Traces and Logs” chapter of the applicable Cisco Unified Real-Time Monitoring Tool Administration Guide. You can locate both the guide at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.
If you receive any error while installing the subscriber server, you can review the install logs of the subscriber server to troubleshoot the problem.
Contact Cisco TAC if you are not able to resolve the issue.