Custom Keypad Mapping Not Taking Effect
When you use the Custom Key Map tool to customize the key mappings for the Cisco Unity Connection conversation, you must also assign the Custom Keypad Mapping conversation to a user or group of users.
Changing the Conversation Style for a Single User
Procedure
Step 1 |
In Cisco Unity Connection Administration, expand Users and then select Users. On the Search Users page, select the alias of the user. |
Step 2 |
On the Edit menu, select Phone Menu. |
Step 3 |
In the Touchtone Conversation Menu Style list, select the applicable Custom Keypad Mapping and select Save. |
Specifying a Custom Keypad Mapping Conversation for Multiple User Accounts at Once
Procedure
Step 1 |
In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit. If the users that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit. |
Step 2 |
On the Edit menu, select Phone Menu. |
Step 3 |
In the Touchtone Conversation Menu Style list, select the applicable Custom Keypad Mapping. |
Step 4 |
If applicable, set the Bulk Edit Task Scheduling fields to schedule the Bulk Edit operation for a later date and/or time and select Submit. |