Back Up and Restore Data

About Back up and Restore Data

Cisco Contact Center SIP Proxy (CCCSP) backup and restore functions use an SFTP server to store and retrieve data. The backup function copies the files from the CCCSP application to the SFTP server and the restore function copies the files from the SFTP server to the CCCSP application. The SFTP server can reside anywhere in the network as long as the backup and restore functions can access it with an IP address or hostname.

We recommend that you back up your configuration files whenever you make changes to the system or application files. Do backups regularly to preserve configuration data.

The system supports the following types of backup:

  • All—Backs up all files and data.

  • Configuration—Backs up only system and application settings.

  • Data—Backs up only routes and application data.


Note

You must be in offline mode when you back up or restore the system, so we recommend performing these tasks when call traffic is least impacted. Offline mode terminates all calls.

Restrictions for Back Up and Restore Data

  • Cisco Contact Center SIP Proxy (CCCSP) does not support the following backup and restore capabilities:

    • Scheduled backup and restore operations. The backup and restore procedures begin when the appropriate command is entered.

    • Centralized message storage arrangement. CCCSP backup files cannot be used or integrated with other message stores.

    • Selective backup and restore. Only full backup and restore functions are available. Individual messages or other specific data can be neither stored nor retrieved.

Back Up Files

About Back Up Files

Cisco Contact Center SIP Proxy (CCCSP) automatically assigns a backup ID to each backup. Although there are the three different types of backups, the system does not take into account the type of backup when generating the backup ID. Therefore, you will never have two backups with the same backup ID, even if one is a configuration file and the other a data file.

To determine the backup ID of the file you want to restore, use the show backup server or show backup history commands in either EXEC or offline mode. Those commands list all available backup copies on the remote backup server and their respective backup IDs.

Before you begin

Make sure that the backup server is configured before backup. Follow the steps mentioned in Set Backup Parameters.

SUMMARY STEPS

  1. offline
  2. backup category { all | configuration | data}
  3. continue
  4. show backup history
  5. show backup server

DETAILED STEPS

  Command or Action Purpose

Step 1

offline

Example:


Hostname# offline
!!!WARNING!!!: Putting the system offline will terminate all active calls.
Do you wish to continue[n]? : y

Enters offline mode. All calls are terminated.

Note

 

Cisco Contact Center SIP Proxy (CCCSP) still routes calls in offline mode.

Step 2

backup category { all | configuration | data}

Example:


Hostname(offline)# backup category all
Hostname(offline)# backup category configuration
Hostname(offline)# backup category data

Specifies the type of data to be backed up and stored.

Step 3

continue

Example:


Hostname(offline)# continue

Exits offline mode and returns the system to the previous online mode. The system begins processing new calls and voice messages.

Step 4

show backup history

Example:


Hostname# show backup history

Displays each backup file, its backup ID, the type of data stored in the file, and the success or failure of the backup procedure.

Step 5

show backup server

Example:


Hostname# show backup server

Displays a list of the backup files available on the backup server. The files are grouped by category, with the date of each backup and the backup file ID.

Example

The following examples display the output from the show backup history and show backup server commands: 


Hostname# show backup history
#Start Operation
Category: Configuration
Backup Server: sftp://192.168.1.35/pub/cusp_backup
Operation: Backup
Backupid: 1
Date: Tue Sep 24 06:14:30 EDT 2019
Result: Success
Reason:
#End Operation
 
#Start Operation
Category: Configuration
Backup Server: sftp://192.168.1.35/pub/cusp_backup
Operation: Restore
Backupid: 1
Restoreid: 1
Date: Tue Sep 24 06:17:21 EDT 2019
Result: Success
Reason:
#End Operation
 
Hostname# show backup server
 
Category: Data
Details of last 5 backups
Backupid: 1
Date: Tue Aug 21 10:55:52 PDT 2019
Description:
Backupid: 2
Date: Tue Aug 21 18:06:33 PDT 2019
Description:
Backupid: 3
Date: Tue Aug 21 19:10:32 PDT 2019
Description:
Category: Configuration
Details of last 5 backups
Backupid: 1
Date: Tue Aug 22 10:55:48 PDT 2019
Description:
Backupid: 2
Date: Tue Aug 29 18:06:27 PDT 2019
 
Description:
Backupid: 3
Date: Tue Aug 29 19:10:29 PDT 2019
Description:
 
Hostname#

Restore Files

About Restore Files

After you create the backup files, you can restore them when needed. Restore is done in offline mode, which terminates all calls. You should therefore consider restoring files when call traffic is least impacted.

To determine the backup ID of the file you want to restore, use the show backup server or show backup history commands in either EXEC or offline mode.

SUMMARY STEPS

  1. show backup server
  2. offline
  3. restore id backup_id category { all | configuration | data}
  4. show restore history
  5. Configure Smart license
  6. reload
  7. Reset the password for all the restored users (administrators, pfs-privusers, and pfs-readonly).

DETAILED STEPS

  Command or Action Purpose

Step 1

show backup server

Example:


Hostname# show backup server

Lists the data and configuration backup files. Look in the backup ID field for the revision number of the file that you want to restore.

Step 2

offline

Example:


Hostname# offline
!!!WARNING!!!: Putting the system offline will terminate all active calls.
Do you wish to continue[n]? : y

Enters offline mode. All calls are terminated.

Note

 

CCCSP still routes calls in offline mode.

Step 3

restore id backup_id category { all | configuration | data}

Example:


Hostname(offline)# restore id 22 category all

Specifies the backup ID value and the file type to be restored.

Step 4

show restore history

Example:


Hostname# show restore history

Prints backup restore details.

Step 5

Configure Smart license

Configure Smart software license which is a standardized licensing platform that facilitates you to deploy and manage Cisco software licenses easily and quickly.

For more information, refer to GUI Configuration Guide for Cisco Contact Center SIP Proxy (CCCSP) and CLI Configuration Guide for Cisco Contact Center SIP Proxy (CCCSP).

Step 6

reload

Example:

Hostname(offline)# reload

Activates the uploaded file information and restarts the CCCSP system.

Step 7

Reset the password for all the restored users (administrators, pfs-privusers, and pfs-readonly).

Refer to Change your password section in the Configure Users chapter in GUI Admin Guide for Cisco Contact Center SIP Proxy (CCCSP).

Example

The following examples display the output for the show restore history and show backup server commands: 


Hostname# show restore history 
#Start Operation
Category:      Configuration 
Backup Server: sftp://10.10.10.39/home/test/oct13 
Operation:     Restore 
Backupid:      1 
Restoreid:     1 
Date:          Sun Oct 12 21:10:41 PDT 2025 
Result:        Success 
Reason:         
Version:       15.0.1.10000-6 
#End Operation

#Start Operation
Category:      Data 
Backup Server: sftp://10.10.10.39/home/test/oct13 
Operation:     Restore 
Backupid:      1 
Restoreid:     1 
Date:          Sun Oct 12 21:10:42 PDT 2025 
Result:        Success 
Reason:         
Version:       15.0.1.10000-6 
#End Operation  


Hostname# show backup server 
Category:        Data
Details of last 5 backups
Backupid:      1
Date:          Sun Oct 12 21:08:06 PDT 2025
Software Ver:  15.0.1.10000-6

Backupid:      2
Date:          Mon Oct 13 09:12:39 PDT 2025
Software Ver:  15.0.1.10000-6

Category:        Configuration
Details of last 5 backups
Backupid:      1
Date:          Sun Oct 12 21:08:05 PDT 2025
Software Ver:  15.0.1.10000-6

Backupid:      2
Date:          Mon Oct 13 09:12:39 PDT 2025
Software Ver:  15.0.1.10000-6