Smart Call Home

Smart Call Home is an automated support capability that helps to minimize downtime by performing proactive diagnostics in Cisco UCS Central. Cisco UCS Central sends system generated real-time alerts to the email address specified in your Call Home settings. You can view details on any detected issues on the Cisco Smart Call Home support page, along with recommendations for possible remediation.

For more information, see the Smart Call Home Web Application chapter of the Smart Call Home User Guide.

Smart Call Home provides alerts for the Cisco UCS Central faults listed in Smart Call Home Faults.

If you want to receive alerts for Cisco UCS Manager faults, see Configuring Call Home for UCS Manager.

Smart Call Home

Smart Call Home is an automated support capability that helps to minimize downtime by performing proactive diagnostics in Cisco UCS Central. Cisco UCS Central sends system generated real-time alerts to the email address specified in your Call Home settings. You can view details on any detected issues on the Cisco Smart Call Home support page, along with recommendations for possible remediation.

For more information, see the Smart Call Home Web Application chapter of the Smart Call Home User Guide.

Smart Call Home provides alerts for the Cisco UCS Central faults listed in Smart Call Home Faults.

If you want to receive alerts for Cisco UCS Manager faults, see Configuring Call Home for UCS Manager.

Configuring Smart Call Home

Before you begin

You must configure a DNS server before you can configure Smart Call Home.

Procedure

Step 1

Click the System Configuration icon and choose Smart Call Home.

This launches the UCS Central Smart Call Home dialog box.

Step 2

In the Basic tab, click Enabled.

Step 3

Enter the required email address for the main contact.

Cisco UCS Central sends the initial registration and alert notifications to this email address. Only the email address is required to enable Smart Call Home.

Important

 

Make sure that you type the email address correctly. If you enter the incorrect email address, contact Cisco TAC.

Step 4

In Advanced, select whether to enable or disable Throttling and Send System Inventory Periodically.

If Send System Inventory Periodically is enabled, specify the interval in which to send the system inventory to the Call Home database. Alternatively, on the Basic tab, you can click the Tools icon and select Send System Inventory Now to send it immediately.

Note

 

When you first enable Smart Call Home, the system inventory is sent automatically when you click Save.

Step 5

Enter the optional contact information.

Step 6

In Transport Gateway, click Enabled to use the transport gateway to communicate with the Cisco Smart Call Home portal.

The transport gateway acts as a proxy between Cisco UCS Central and the Smart Call Home servers at Cisco.com.

For HTTP, enter the Transport Gateway URL. If you want to use HTTPS, you also need to enter the Transport Gateway Certificate.

Note

 

Only self-signed certificates are supported. See Transport Gateway Communication over HTTPS for more information on setting up the transport gateway.

Step 7

In Profiles, click Basic to view the default CiscoTAC-1 profile.

Note

 

The CiscoTAC-1 profile is the only profile supported in Cisco UCS Central. You cannot delete this profile, but you can modify the debug level of the messages that you receive.

Step 8

In Alerts, click the plus icon to select the alerts that you want to disable.

You do not receive any notification if disabled events occur.

Step 9

In Configuration Status, you can view the current status of your Smart Call Home configuration.

Step 10

Click Save.

Smart Call Home Registration

When you first enable Cisco UCS Central Smart Call Home, Cisco UCS Central automatically sends the system inventory to the Cisco Smart Call Home servers. It sends an automated email message to the email address, that you entered, with a link to the Smart Call Home portal. You have 3 months (90 days) to confirm the registration.

After you register, if you did not enter a contract ID, a 4 month (120 days) trial period activates. If you entered a valid contract ID, your registration is complete. Make sure that you enter the contract ID and send the inventory before the 120 days trial period to re-activate your registration.

Smart Call Home Faults

The faults described in this section cause the fabric interconnect to raise Smart Call Home alerts. For more information on Cisco UCS Central faults, see the appropriate Cisco UCS Central Faults Reference.

Fault Name

Fault Code

Explanation

fltSysdebugCoreCoreFile

F10000005

Fault occurs when one of the processes stops responding. Cisco UCS Central generates a core file.

fltExtpolProviderProviderLostConnectivity

F10000190

Provider is not reachable from the Cisco UCS Central registry. This fault typically occurs if the provider process has stopped responding, or is too busy to respond to a heartbeat message sent by the registry.

fltExtpolControllerControllerLostConnectivity

F10000191

Controller is not reachable from the Cisco UCS Central registry. This fault typically occurs if the controller process has stopped responding, or is too busy to respond to a heartbeat message sent by the registry.

fltExtpolClientClientLostConnectivity

F10000192

Registered UCS domain is not reachable from the Cisco UCS Central registry. This fault typically occurs if the UCS domain has lost network access or UCS domain DME process has stopped responding, or is too busy to respond to a heartbeat message sent by registry.

fltIdentpoolElementDuplicatedAssigned

F10000208

Two or more service profiles possess the same ID. This fault occurs when Cisco UCS Central finds one ID is assigned to two or more service profiles probably from local pools.

fltConfigDbConfigStats-DB-Error

F10000536

Fault occurs when the statistics database is configured incorrectly or if the database is down or out of disk space.

fltPkiTPStatus

F10000591

Fault occurs when the TrustPoint certificate status has become invalid.

ltPkiKeyRingStatus

F10000592

Fault occurs when the Keyring certificate status has become invalid.

fltConfigBackupUngrouped-domain

F10000616

Remote scheduled backup failed. This fault typically occurs if the admin supplied the wrong password, host, user name, or path to the remote machine.

fltStorageItemCapacityExceeded

F10000034

Fault occurs when the partition disk usage exceeds 70% but is less than 90%.

fltStorageItemCapacityWarning

F10000035

Fault occurs when the partition disk usage exceeds 90%.

fltSmartlicenseEntitlementEnforcementModeFault

F10000750

Entitlement for a license is not compliant.

Configuring Call Home for UCS Manager

Use the Call Home feature in Cisco UCS Central to view Cisco UCS Manager alerts for your domain groups.

Procedure

Step 1

Click the Domain Group Navigation icon and choose the domain group in which you want to configure Call Home.

Choose Root to view alerts for all registered domains.

Step 2

Click Settings and launch Call Home.

Step 3

In Basic, click Enabled to enable Call Home.

Step 4

Enter the required contact information.

Step 5

In Advanced, select whether to enable or disable Throttling and Send System Inventory Periodically.

If Send System Inventory Periodically is enabled, specify the interval in which to send the system inventory to the Call Home database.

Note

 

When you first enable Call Home, the system inventory is sent automatically.

If you want to Send Inventory Now on a specific UCS Domain you can do it locally on Cisco UCS Manager by making the Monitoring policy Local. The On Demand Call Home inventory is not supported at the domain group level.

Step 6

In Profiles, you can add new or remove existing profiles.

  1. Basic—Enter the description and maximum email size, and select the debug level and email format.

  2. Alert Groups—Select the type of alerts that you want to receive.

  3. Alert Recipients—Enter any additional email addresses where you want to send the alerts.

Step 7

In Alerts, click the plus icon to select the alerts that you want to disable.

No notification is received if disabled events occur.

Step 8

Click Save.