Table Of Contents
Cisco IE 3000 Switch
Getting Started Guide
About This Guide
Taking Out What You Need
Connecting Expansion Modules
Running Express Setup
Refreshing the PC IP Address
Managing the Switch
Using the Device Manager
Downloading Cisco Network Assistant
Command-Line Interface
Using the Switch Console Port:
Other Management Options
Installing the Switch
Equipment That You Supply
Before You Begin
Installation Warning Statements
Mounting the Switch to a DIN Rail or to the Rack Adapter
Grounding the Switch
Wiring the DC Power Source
Attaching the Power and Relay Connector
Optional Procedures
Connecting to the Switch Ports
Connecting to 10/100 and 10/100/1000 Ports
Installing SFP Modules and Connecting to Ports
Connecting to Dual-Purpose Ports
Connecting to 100BASE-FX Ports
Verifying Port Connectivity
In Case of Difficulty
Troubleshooting Express Setup
Resetting the Switch
Accessing Online Help
For More Information
Obtaining Documentation and Submitting a Service Request
Cisco Five-Year Limited Hardware Warranty Terms
Cisco IE 3000 Switch
Getting Started Guide
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About This Guide
•Taking Out What You Need
•Connecting Expansion Modules
•Running Express Setup
•Managing the Switch
•Installing the Switch
•Connecting to the Switch Ports
•In Case of Difficulty
•Obtaining Documentation and Submitting a Service Request
•Cisco Five-Year Limited Hardware Warranty Terms
About This Guide
This guide provides instructions on how to use Express Setup to initially configure your Cisco IE 3000 switch. Also covered are switch management options, module connection procedures, basic mounting procedures, and troubleshooting help.
For additional installation and configuration information for Cisco IE 3000 switches, see the Cisco IE 3000 documentation on Cisco.com. For system requirements, important notes, limitations, open and resolved bugs, and last-minute documentation updates, see the release notes, also on Cisco.com.
When you use the online publications, refer to the documents that match the Cisco IOS software version running on the switch. The software version is on the Cisco IOS label on the switch rear panel.
For translations of the warnings that appear in this publication, see the Regulatory Compliance and Safety Information for the Cisco IE 3000 Switch that accompanies this guide.
Taking Out What You Need
Follow these steps:
1. Unpack and remove the switch and the accessory kit from the shipping box.
2. Verify that you have received the items shown on page 3. If any item is missing or damaged, contact your Cisco representative or reseller for instructions.
3. Unpack and remove any optional expansion modules from their shipping boxes.
4. Return the packing material to the shipping containers, and save it for future use.
Note For information about using the switch with the optional PWR-IE3000-AC power converter module, see the hardware installation guide on Cisco.com.
To rack-mount your switch, order the rack-mount adapter (STK-RACKMNT-2955=). This is not part of the switch accessory kit.
Figure 1 Cisco IE 3000 Shipping Box Contents
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1
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Cisco IE 3000 switch1 |
3
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Power and relay connectors |
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2
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Documentation |
4
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Console cable (RJ-45-to-DB-9 adapter cable) |
Connecting Expansion Modules
The switch can operate as a standalone device with Fast Ethernet ports. You can increase the number of Fast Ethernet ports by connecting the Cisco IEM-3000-8TM or the Cisco IEM-3000-8FM expansion module. You can also install two expansion modules. Depending on the mix of switches and expansion modules, you can have up to 24 Fast Ethernet ports. For more information about the different combinations of the switch and expansion modules, see the Cisco IE 3000 Switch Hardware Installation Guide on Cisco.com.
The switch expansion modules are optional and do not ship with the switch. You need to order these separately.
Follow these steps to connect the expansion modules to the switch.
Step 1 |
Remove the right side panel by firmly grasping both sides in the middle and pulling it outward. If necessary, use a flat-blade screwdriver to pry open the side panel. |
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Step 2 |
Remove the EMI protective cover from the connector. |
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Step 3 |
Push the upper module latches up and the lower module latches down, and then slide the switch and module together.
Note If you are installing a Cisco IEM-3000-8TM module and a Cisco IEM-3000-8FM module, install the Cisco IEM-3000-8TM first.
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Step 4 |
Push in the upper and lower module latches to secure the module to the switch. |
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Step 5 |
If you are installing a second module, repeat Step 2 to Step 3, but secure the second module to the right side of the first module. |
Running Express Setup
When you first set up the switch, you should use Express Setup to enter the initial IP information. Doing this enables the switch to connect to local routers and the Internet. You can then access the switch through the IP address for additional configuration.
You need this equipment to set up the switch:
•A PC with Windows 2000, Windows Vista, Windows 2003 or XP installed.
•A web browser (Internet Explorer 6.0, Internet Explorer 7.0, or Firefox 2.0) with JavaScript enabled.
•A straight-through Category 5 Ethernet cable to connect your PC to the switch.
Disable any pop-up blockers or proxy settings in your browser software and any wireless client running on your PC.
To run Express Setup:
Step 1 |
Make sure that nothing is connected to the switch. During Express Setup, the switch acts as a DHCP server. If your PC has a static IP address, change your PC settings before you begin to temporarily use DHCP. |
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Step 2 |
Connect power to the switch. See the wiring instructions in the "Grounding the Switch" section and the "Wiring the DC Power Source" section. |
Step 3 |
When the switch powers on, it begins the power-on self-test (POST). During POST, the System LED blinks while a series of tests verify that the switch functions properly. Wait for the switch to complete POST, which takes approximately 1 minute. |
Step 4 |
Make sure that POST has completed by verifying that the System LED is solid green. If the switch has not been configured, the Setup LED blinks green. If the Setup LED stops blinking, you can still continue with the next step. If the switch fails POST, the System LED turns red. See the "In Case of Difficulty" section if your switch fails POST. |
Step 5 |
Press the Express Setup button. This button is recessed behind the front panel, so you can use a simple tool, such as a paper clip. When you press the Express Setup button, a switch port LED begins blinking green. |
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Step 6 |
Connect a Category 5 Ethernet cable (not provided) from the blinking switch port to the Ethernet port on your PC. The port LEDs on your PC and the switch blink green while the switch configures the connection. |
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Step 7 |
When the Setup LED turns solid green, start a browser session on the PC. |
Step 8 |
The Express Setup window automatically appears. If the window does not appear, verify that any proxy settings or pop-up blockers are disabled on your browser and that any wireless client is disabled on your PC. You might also need to enter a URL in your browser, such as Cisco.com or another well-known website. If you need help, see the "In Case of Difficulty" section.
Note If the switch has been previously configured, the device manager page appears. You can use it to change the switch IP address.
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Step 9 |
Enter the network settings. All entries must be in English letters and Arabic numbers. •Management Interface (VLAN): We recommend using the default, VLAN 1. The management VLAN establishes an IP connection to the switch. •IP Assignment Mode: We recommend using the default, Static, which means that the switch always has the IP address that you assign. Use the DHCP setting when you want the switch to automatically obtain an IP address from a DHCP server. •IP Address: Enter the IP address for the switch. Later, you can use the IP address to access the switch through the device manager. •Subnet Mask: Select a mask from the drop-down list. •Default Gateway: Enter the IP address of the router. •Password: Enter a password. The password can be from 1 to 25 alphanumeric characters, can start with a number, is case sensitive, allows embedded spaces, but does not allow spaces at the beginning or end. In the Confirm Password field, enter the password again. For more information about the network settings, click Help on the toolbar. |
Step 10 |
Enter the Optional Settings now, or enter them later by using the device manager interface: •Enter a Host Name for the switch. •Select Enable or Disable for Telnet access. If enabled, enter and confirm the Telnet password in the Password fields. •The date and time fields are populated from your PC. •Click Enable to use Daylight Saving Time. For more information about the optional settings, click Help on the toolbar. |
Step 11 |
Click Submit to save the information that you entered and to finish the basic configuration. You have completed the initial switch setup. If you click Cancel, the fields are cleared, and you can start over. |
Step 12 |
Turn off DC power at the source, disconnect all cables to the switch, and install the switch in your network. See the "Managing the Switch" section for information about configuring and managing the switch. |
Refreshing the PC IP Address
After you complete Express Setup, you should refresh the PC IP address:
•For a dynamically assigned IP address, disconnect the PC from the switch, and reconnect the PC to the network. The network DHCP server assigns a new IP address to the PC.
•For a statically assigned IP address, change it to the previously configured IP address.
Managing the Switch
After you complete Express Setup and install the switch in your network, use the device manager or other management options described in these sections for additional configuration:
•Using the Device Manager
•Downloading Cisco Network Assistant
•Command-Line Interface
•Other Management Options
Using the Device Manager
The simplest way to manage the switch is by using the device manager that is in the Cisco IOS image. The device manager has a web interface that simplifies configuration and monitoring of the switch. You can access the device manager from anywhere in your network through a web browser.
Follow these steps:
1. Launch a web browser on your PC or workstation.
2. Enter the switch IP address in the web browser, and press Enter. The device manager page appears.
3. Use the device manager to perform basic switch configuration and monitoring. See the device manager online help for more information.
4. For more advanced configuration, download and run the Cisco Network Assistant, which is described in the next section.
Downloading Cisco Network Assistant
Cisco Network Assistant is a software program that you download from Cisco.com and run on your PC. It offers advanced options for configuring and monitoring multiple devices, including switches, switch clusters, switch stacks, routers, and access points. Network Assistant is free—there is no charge to download, install, or use it.
Follow these steps:
1. Go to this Web address: http://www.cisco.com/go/NetworkAssistant.
You must be a registered Cisco.com user, but you need no other access privileges.
2. Find the Network Assistant installer.
3. Download the Network Assistant installer, and run it. (You can run it directly from the Web if your browser offers this choice.)
4. When you run the installer, follow the displayed instructions. In the final panel, click Finish to complete the Network Assistant installation.
See the Network Assistant online help and the getting started guide for more information.
Command-Line Interface
You can manage the switch from the command-line interface (CLI) by connecting your PC directly to the switch console port or to an Ethernet port. This procedure explains how to access the CLI through the console port.
Using the Switch Console Port:
Follow these steps:
1. Connect the supplied RJ-45-to-DB-9 adapter cable (console cable) to the standard 9-pin serial port on the PC. Connect the other end of the cable to the console port on the switch.
2. Start a terminal-emulation program on the PC.
3. Configure the PC terminal emulation software for 9600 bits per second, 8 data bits, no parity, 1 stop bit, and no flow control.
Use the CLI to enter commands to configure the switch. See the software configuration guide and the command reference for more information.
Other Management Options
You can use Simple Network Management Protocol (SNMP) management applications such as CiscoWorks Small Network Management Solution (SNMS) and HP OpenView to configure and manage the switch. You also can manage it from an SNMP-compatible workstation that is running platforms such as HP OpenView or SunNet Manager.
See the "Accessing Online Help" section for a list of supporting documents.
Installing the Switch
These sections explain how to install the switch on a DIN rail or in a rack. Refer to the switch hardware guide for instructions on mounting the switch on a wall:
•Equipment That You Supply
•Before You Begin
•Installation Warning Statements
•Mounting the Switch to a DIN Rail or to the Rack Adapter
•Grounding the Switch
•Wiring the DC Power Source
•Attaching the Power and Relay Connector
•Optional Procedures
Equipment That You Supply
Obtain these necessary tools and equipment:
•Ratcheting torque flathead screwdriver that exerts up to 15-inch pound (in-lb) of pressure
•Ring terminal lug (such as Thomas & Bett part number 10RC6 or equivalent)
•Crimping tool (such as Thomas & Bett part number WT2000, ERG-2001, or equivalent)
•10- to 12-gauge copper ground wire (such as Belden part number 9912 or equivalent)
•For DC power connections, use UL- and CSA-rated style 1007 or 1569 twisted-pair copper appliance wiring material (AWM) wire (such as Belden part number 9318)
•Wire-stripping tools for stripping 10-, 12-, and 18-gauge wires
•For rack-mounting, a number-2 Phillips screwdriver
•A flat-blade screwdriver
Before You Begin
When you determine where to install the switch, verify that these guidelines are met:
•Operating environment is within the range in the switch hardware installation guide.
•Clearance to front and rear panels meets these conditions:
–Front-panel LEDs can be easily read.
–Access to ports is sufficient for unrestricted cabling.
–Front-panel direct current (DC) power and relay connector is within reach of the connection to the DC power source.
•Airflow around the switch and through the vents is unrestricted. To prevent the switch from overheating, these must be the minimum clearances:
–Top and bottom: 4.13 in. (105 mm)
–Left and right: 3.54 in. (90 mm)
–Front: 2.56 in. (65 mm)
•Temperature surrounding the unit does not exceed 140°F (60°C), the maximum ambient temperature of the switch.
Note When the switch is installed in an industrial enclosure, the temperature within the enclosure is greater than normal room temperature outside the enclosure.
•Cabling is away from sources of electrical noise, such as radios, power lines, and fluorescent lighting fixtures.
•This product is grounded to a bare metal surface, such as a ground bus, a grounded DIN rail, or a grounded bare rack. Use a zinc-plated, yellow-chromate steel DIN rail to assure proper grounding. The use of other materials (such as aluminum, plastic, and so on) that can corrode, oxidize, or are poor conductors can result in improper or intermittent grounding. When grounding to a DIN rail, secure the DIN rail to the mounting surface approximately every 7.8 in. (200 mm), and use appropriate end-anchors.
Installation Warning Statements
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Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. Statement 1003
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Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 5A. Statement 1005
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Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. Statement 1017
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Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024
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Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
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Warning To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of:
140°F (60°C) Statement 1047
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Warning This equipment is supplied as "open type" equipment. It must be mounted within an enclosure that is suitably designed for those specific environmental conditions that will be present and appropriately designed to prevent personal injury resulting from accessibility to live parts. The interior of the enclosure must be accessible only by the use of a tool.
The enclosure must meet IP 54 or NEMA type 4 minimum enclosure rating standards. Statement 1063
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Warning This equipment is intended to be grounded to comply with emission and immunity requirements. Ensure that the switch functional ground lug is connected to earth ground during normal use. Statement 1064
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Warning When used in a Class I, Division 2, hazardous location, this equipment must be mounted in a suitable enclosure with proper wiring method, for all power, input and output wiring, that complies with the governing electrical codes and in accordance with the authority having jurisdiction over Class I, Division 2 installations. Statement 1066
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Warning To prevent airflow restriction, allow clearance around the ventilation openings to be at least: 4.13 in. (10.5 cm) Statement 1076
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Caution
This equipment is suitable for use in Class I, Division 2, Groups A, B, C, D, or only nonhazardous locations.
Caution
Connect the unit only to a Class 2 DC power source.
Mounting the Switch to a DIN Rail or to the Rack Adapter
Follow these steps to mount the switch on a DIN rail or in a rack.
Step 1 |
If you are mounting the switch in a rack, first secure the Cisco IE 3000 rack adapter to the rack. If mounting on a DIN rail, omit this step. |
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Step 2 |
Insert a flat-head screwdriver in the space next to the tab, and turn the screw driver to release the latch and push it out. |
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Step 3 |
If you are using a 15 mm DIN rail, rotate all feet to the extended positions. Otherwise, rotate the feet to the recessed positions. |
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Step 4 |
Position the rear panel of the switch directly in front of the DIN rail, making sure that the DIN rail fits in the space between the two latches. |
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Step 5 |
Push the DIN rail latches in after the switch is over the DIN rail to secure the switch to the rail. You hear a click when the latches are completely locked. |
Step 6 |
Connect power to the switch. See the wiring instructions in the "Grounding the Switch" section and the "Wiring the DC Power Source" section. |
Grounding the Switch
Follow these steps to connect the switch to a protective ground.
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Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024
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Step 1 |
Use a standard Phillips screwdriver or a ratcheting torque screwdriver with a Phillips head to remove the ground screw from the front panel of the switch. Store the ground screw for later use. |
Step 2 |
Use a wire stripping tool to strip the 10- to 12-gauge ground wire to 0.5 inch (12.7 mm) ± 0.02 inch (0.5 mm). |
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Step 3 |
Insert the ground wire into the ring terminal lug, and using a crimping tool, crimp the ring terminal to the wire. |
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Step 4 |
Slide the ground screw from Step 1 through the ring terminal. |
Step 5 |
Insert the ground screw into the ground-screw opening on the front panel. |
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Step 6 |
Use a ratcheting torque screwdriver to tighten the ground screw and ring terminal lug to the switch front panel to 8.5 in-lb, the maximum recommended torque. |
Step 7 |
Attach the other end of the ground wire to a grounded bare metal surface, such as a ground bus, a grounded DIN rail, or a grounded bare rack. |
Wiring the DC Power Source
Follow these steps to prepare the DC power cable.
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Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. Statement 1003
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Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 5A. Statement 1005
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Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
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Step 1 |
Locate the power and relay connector. |
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Step 2 |
Identify the positive and return DC power connections on the connector. The positive DC power connection is labeled V, and the return is the adjacent connection labeled RT. |
Step 3 |
Measure a strand of twisted-pair copper wire (18- to 20-AWG) long enough to connect to the DC power source. |
Step 4 |
Using an 18-gauge wire-stripping tool, strip each of the two wires to 0.25 inch (6.3 mm) ± 0.02 inch (0.5 mm). Do not strip more than 0.27 inch (6.8 mm) of insulation from the wire. Stripping more than the recommended amount of wire can leave exposed wire from the connector after installation. |
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Step 5 |
Insert the exposed part of the positive wire into the connection labeled V and the exposed part of the return wire into the connection labeled RT. Make sure that you cannot see any wire lead. Only wire with insulation should extend from the connector. |
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Step 6 |
Use a ratcheting torque flathead screwdriver to torque the power and relay connector captive screws (above the installed wire leads) to 2 in-lb, the maximum recommended torque. |
Step 7 |
Connect the other end of the positive wire (the one connected to V) to the positive terminal on the DC power source, and connect the other end of the return wire (the one connected to RT) to the return terminal on the DC power source. |
Step 8 |
When you are testing the switch, one power connection is sufficient. If you are installing the switch and are using a second power source, repeat Step 3 through Step 7 using a second power and relay connector. |
Attaching the Power and Relay Connector
Follow these steps to connect the DC power and relay connector to the switch:
Caution
The input voltage source of the alarm circuits must be an isolated source and limited to less than or equal to 30 VDC, 1 A.
Step 1 |
Insert the power and relay connector into the Pwr A receptacle on the switch front panel. |
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Step 2 |
Use a flathead screwdriver to tighten the captive screws on the sides of the power and relay connector. |
Step 3 |
Optionally, insert a second power and relay connector into the Pwr B receptacle on the switch front panel. |
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Step 4 |
Use a flathead screwdriver to tighten the captive screws on the sides of the second power and relay connector. |
Optional Procedures
For detailed instructions on these procedures, see the Cisco IE 3000 Switch Hardware Installation Guide on Cisco.com.
•Wiring the external alarm relays
•Connecting the switch to the optional PWR-IE3000-AC power converter
•Mounting the switch on the wall
•Installation in a hazardous environment
Connecting to the Switch Ports
These sections describe how to connect to the switch ports, the SFP module ports, and the dual-purpose ports. For additional cabling information, see the Cisco IE 3000 Switch Hardware Installation Guide on Cisco.com.
•Connecting to 10/100 and 10/100/1000 Ports
•Installing SFP Modules and Connecting to Ports
•Connecting to Dual-Purpose Ports
•Connecting to 100BASE-FX Ports
•Verifying Port Connectivity
Connecting to 10/100 and 10/100/1000 Ports
Follow these steps:
Step 1 |
When you connect these switches to any Ethernet-enabled communication devices, insert a straight-through twisted four-pair, Category 5 cable in a switch 10/100 or 10/100/1000 port. Use a twisted four-pair, Category 5 cable when you connect to other switches, hubs, or repeaters. |
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Step 2 |
Insert the other cable end into an RJ-45 connector on the other device. |
For simplified cabling, the automatic medium-dependent interface crossover (auto-MDIX) feature is enabled by default on the switch. With auto-MDIX enabled, the switch detects the required cable type for copper Ethernet connections and configures the interfaces accordingly. Therefore, you can use either a crossover or a straight-through cable for connections to a switch 10/100 or 10/100/1000 Ethernet port, regardless of the type of device on the other end of the connection.
Installing SFP Modules and Connecting to Ports
Follow these steps:
Step 1 |
Grasp the module on the sides, and insert it into the switch slot until you feel the connector snap into place. |
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Step 2 |
Insert an appropriate cable into the module port. |
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Step 3 |
Insert the other cable end into the other device. |
For a list of supported modules, see the release notes on Cisco.com. For detailed instructions on installing, removing, and connecting to SFP modules, see the documentation that came with the SFP module.
Caution
Removing and installing an SFP module can shorten its useful life. Do not remove and insert SFP modules more often than is absolutely necessary.
Connecting to Dual-Purpose Ports
Only one port on a dual-purpose port can be active at a time. If both ports are connected, the SFP module port has priority.
Follow these steps:
Connecting to 100BASE-FX Ports
Follow these steps:
Step 1 |
Insert an LC cable into the 100BASE-FX port of a Cisco IEM-3000-8FM expansion module. |
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Step 2 |
Insert the other cable end into the other device. |
Verifying Port Connectivity
After you connect to the switch port and another device, the port LED turns amber while the switch establishes a link. This process takes about 30 seconds, and then the LED turns green when the switch and the target device have an established link. If the LED is off, the target device might not be turned on, there might be a cable problem, or there might be a problem with the adapter installed in the target device.
In Case of Difficulty
See these sections if you have difficulty setting up your switch:
•Troubleshooting Express Setup
•Resetting the Switch
•Accessing Online Help
•For More Information
Troubleshooting Express Setup
Help with the initial switch configuration is provided here. For additional assistance, see the online documentation at Cisco.com.
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Checklist
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Recommendation
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Was the SETUP LED blinking when you pressed the Express Setup button? |
If no, or you are not sure, restart the switch. Make sure that the SETUP LED is blinking when you press the Express Setup button. |
Did you connect your PC to the wrong switch port? |
Verify that you are connected to the switch port with the blinking LED. |
Did you start a browser session on your PC before the SETUP LED was solid green? |
If yes, or you are not sure, restart the switch, and repeat the Express Setup procedure. |
Did you start a browser session on your PC and the set-up page did not appear? |
If the window does not appear, enter a URL in your browser, such as Cisco.com or another well-known website. |
Did you have a pop-up blocker running on your PC when you connected to the switch port? |
If yes, disconnect the cable from the switch port, disable the pop-up blocker, press the Express Setup button, and reconnect the cable to the blinking Ethernet port. |
Did you have proxy settings enabled in your browser software when you connected to the switch port? |
If yes, disconnect the cable from the switch port, disable the proxy settings, press the Express Setup button, and reconnect the cable to the blinking Ethernet port. |
Did you have a wireless client running on your PC when you connected to the switch port? |
If yes, disconnect the cable from the switch port, disable the wireless client, press the Express Setup button, and reconnect the cable to the blinking Ethernet port. |
Do you need to change the switch IP address after you have already completed the initial setup? |
Go to the Configure > Express Setup device manager screen to change the switch IP address. For more information about changing the switch IP address, see the switch configuration guide online at Cisco.com. |
Resetting the Switch
Follow these steps to return your switch to the factory default settings. These are reasons why you might want to reset the switch:
•You installed the switch in your network and cannot connect to it because you assigned the wrong IP address.
•You want to clear all configurations from the switch and assign a new IP address.
•You want to reset the password on the switch.
Caution
Resetting the switch deletes the configuration and reboots the switch.
To reset the password on the switch:
1. Power off the switch.
2. Power on the switch, and at the same time, press and hold down the Express Setup button until all the system LEDs turn red.
3. Release the Express Setup button, and the switch continues to boot.
After the switch restarts, continue to run Express Setup.
Accessing Online Help
First look for a solution to your problem in the troubleshooting section of the switch hardware installation guide or the switch software configuration guide on Cisco.com. You can also access the Cisco Technical Support and Documentation website for a list of known hardware problems and extensive troubleshooting documentation.
For More Information
For more information about the switch, see these documents on Cisco.com:
•Cisco IE 3000 Switch Hardware Installation Guide. This guide provides complete hardware descriptions and detailed installation procedures.
•Regulatory Compliance and Safety Information for the Cisco IE 3000 Switch. This guide contains agency approvals, compliance information, and translated warning statements.
•Release Notes for the Cisco IE 3000 Switch.
•Cisco IE 3000 Switch Software Configuration Guide. This guide provides a product overview and detailed descriptions and procedures of the switch software features.
•Cisco IE 3000 Switch Command Reference. This reference provides detailed descriptions of the Cisco IOS commands specifically created or modified for the switch.
•Cisco IE 3000 Switch System Message Guide. This guide provides descriptions of the system messages specifically created or modified for the switch.
•Device manager online help (available on the switch).
•Cisco Small Form-Factor Pluggable Modules Installation Notes.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Cisco Five-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at http://www.cisco.com/go/warranty
You can also contact the Cisco service and support website at http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
Five (5) Years
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from |
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Company telephone number |
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Product model number |
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Product serial number |
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