Table 1 Firmware Versions and Packages for Cisco SKUs

SKU ID	Modem Type	Firmware Version	Applicable firmware package
EHWIC-4G-LTE-AU	MC7304	5.5.58.0	MC7304_1102029_05.05.58.00_00_TELSTRA_005.014_000.spk
■EHWIC-4G-LTE-GB ■IR829GW-LTE-GA-EK9	MC7304	5.5.58.0	MC7304_9999999_9902674_05.05.58.00_00_GENEU-4G_005.026_000.spk
■C819G-4G-GA-K9 ■C899G-LTE-GA-K9 ■C881G-4G-GA-K9 ■C887VAG-4G-GA-K9 ■C896VAG-LTE-GA-K9 ■C897VAG-LTE-GA-K9 ■C897VAMG-LTE-GA-K9 ■C898EAG-LTE-GA-K9 ■NIM-4G-LTE-GA ■C819GW-4G-LTE-GA-EK9 ■IR829GW-LTE-GA-ZK9 ■IR809G-LTE-GA-K9 ■CGM-4G-LTE-GA	MC7304	5.5.58.0	MC7304_1102029_05.05.58.00_00_TELSTRA_005.014_000.spk, MC7304_9999999_9902674_05.05.58.00_00_GENEU-4G_005.026_000.spk
■EHWIC-4G-LTE-VZ ■C819G-4G-VZ-K9 ■C819G-4G-ST-K9 ■C899G-LTE-VZ-K9 ■NIM-4G-LTE-VZ ■IR829GW-LTE-VZ-AK9 ■R809G-LTE-VZ-K9	MC7350	5.5.58.01	MC7350_1102036_05.05.58.01_00_VZW_005.009_000.spk
■EHWIC-4G-LTE-ST ■C899G-LTE-ST-K9 ■NIM-4G-LTE-ST	MC7350	5.5.58.01	MC735X_9999999_9902350_05.05.58.01_00_SPRINT_005.031_000.spk
■EHWIC-4G-LTE-AT	MC7354	5.5.58.0	MC7354_1102037_05.05.58.00_00_ATT_005.013_000.spk
■EHWIC-4G-LTE-CA	MC7354	5.5.58.0	MC735X_9999999_9902574_05.05.58.00_00_GENNA_005.025_000.spk
■C819G-4G-NA-K9 ■C899G-LTE-NA-K9 ■NIM-4G-LTE-NA ■IR829GW-LTE-NA-AK9 ■IR809G-LTE-NA-K9	MC7354	5.5.58.0	MC7354_1102037_05.05.58.00_00_ATT_005.013_000.spk, MC735X_9999999_9902574_05.05.58.00_00_GENNA_005.025_000.spk
■C819GW-LTE-MNA-AK9 ■CGM-4G-LTE-MNA	MC7354 MNA	5.5.58.x	MC7354MNA_1102407_05.05.58.01_00_VZW_005.006_000.spk, MC735X_9999999_9902350_05.05.58.01_00_SPRINT_005.031_000.spk, MC7354MNA_9999999_9902196_05.05.58.00_00_ATT_005.026_000.spk, MC735X_9999999_9902574_05.05.58.00_00_GENNA_005.025_000.spk

Upgrading the Modem Firmware on MC73xx Modems in Cisco ISR and IR Routers IOS 15.6(2)T and above

Perform the following steps to upgrade the modem firmware on MC73XX modems in routers starting on IOS 15.6(2)T and above.

1. Go to the Cisco web page to download the latest certified firmware for your carrier by going to the following location: Products -> Cisco Interfaces and Modules -> LTE Wireless WAN Interfaces. Boot the router with the Cisco IOS version 15.6(2).T or later.

2.. Create a directory in flash to host the firmware, which will be downloaded in step 3.

3. Download the firmware to the directory in the router flash over Ethernet/cellular /WAN interface. This can be done by hosting the firmware on an FTP or TFTP server, and connecting to that server via any WAN interface on the router. Below is a example showing the modem firmware downloaded onto the router flash over the GigabitEthernet interface:

4. Verify that the firmware is available on the newly created directory inside router flash by using the following command:

5. Always ensure that the firmware upgrade CLI is executed from flash, and not from the newly created directory. The later will lead to a firmware upgrade failure.

Correct:

Incorrect:

6. Initiate a modem firmware upgrade using the microcode reload command. Ex : Router# microcode reload cellular 0 lte modem-provision flash:<directory>?

7. After the firmware upgrade is complete, reload the router. Some modem types require multiple firmware upgrades, please complete all the firmware upgrades before reloading the router.

Upgrading the Modem Firmware on MC73xx Modems in Cisco ISRs and IR routers pre IOS 15.6(2)T

Perform the following steps to upgrade the modem firmware on MC73XX modems in routers except Cisco 819GW-LTE-xx-xK9 SKUs.

1. Go to the Cisco web page to download the latest certified firmware for your carrier by going to the following location: Products -> Cisco Interfaces and Modules -> LTE Wireless WAN Interfaces. Boot the router with the Cisco IOS version 15.5(1).T1 or later. This is the minimum IOS version needed for the 5.5.58.0 modem firmware.

2. Download the firmware to the router flash over Ethernet or cellular or any other WAN interface. This can be done by hosting the firmware on an FTP or TFTP server and reaching to that server via any WAN interface on the router. Below is a sample for the same where the modem firmware is downloaded onto the router flash over the GigabitEthernet interface:

 

3. Verify that the firmware is available on the router flash by using the dir flash command.

4. Initiate a modem firmware upgrade using the microcode reload command.

5. After the firmware upgrade is complete, reload the router. For some of the modems that require multiple firmware upgrades, please complete all the firmware upgrades before reloading the router.

Upgrading Firmware File and Carrier PRI file

Perform the following steps to manually upgrade the firmware file and carrier PRI file for MC74XX modem.

1. Go to the following Cisco web page to download the latest certified firmware for your carrier which can be found under the path: Products -> Cisco Interfaces and Modules -> LTE Wireless WAN Interfaces

http://software.cisco.com/download/navigator.html

2. Download the firmware files to the router flash over Ethernet or cellular or any other WAN interface. This can be done by hosting the firmware files on a FTP or TFTP server and reaching to that server via any WAN interface on the router.

3. Create a directory in the flash. Do NOT use the directory name “firmware”, otherwise the update will fail.

4. Copy the firmware files to the created directory in the flash. Before you copy the firmware, make sure that the files are available in a TFTP server.

5. Ensure that the firmware file (CWE) and carrier PRI file (NVU) have the same version and both files are available under the same directory.

Note: For example, 74XX_02.14.03.00.cwe and 7430_02.14.03 _TELSTRA_001.nvu is a valid combination, but 74XX_02.14.03.00.cwe and 7430_02.08.02.000_TELSTRA_001.nvu is not a valid combination. Similarly, 74XX_02.14.03.00.cwe and 7430_02.14.03 _GENERIC_001.nvu is also a valid combination

6. Initiate the firmware upgrade process using the microcode reload cellular command. When you use this command, provide the directory name instead of firmware file name.

For EHWIC-LTE-LA, EHWIC-LTE-JN, and EHWIC-LTE-CI

For C898EAG-LTE-LA-K9, C897VAG-LTE-LA-K9, C899G-LTE-LA-K9, C819G-LTE-LA-K9

Upgrading only the Cisco OEM PRI File

Perform the following steps to manually upgrade the Cisco OEM PRI file for MC74XX modem.

1. Perform the steps from 1 to 4 in Upgrading Firmware File and Carrier PRI file.

2. Check the versions of old OEM PRI and the new OEM PRI and ensure that the old PRI is available. Use the show cell slot hardware command to check the OEM PRI version.

3. Initiate the firmware upgrade process using the microcode reload cellular command. When you use this command, provide the directory name instead of firmware file name.

For EHWIC-LTE-LA, EHWIC-LTE-JN, and EHWIC-LTE-CI

For C898EAG-LTE-LA-K9, C897VAG-LTE-LA-K9, C899G-LTE-LA-K9, and C819G-LTE-LA-K9

For C819GW-LTE-LA-CK9, C819GW-LTE-LA-QK9, C819GW-LTE-LA-NK9

4. Once the firmware upgrade begins, wait for a few minutes. The firmware upgrade may take upto 7 minutes. The following message will be displayed if the firmware upgrade is successful.

For EHWIC-LTE-LA, EHWIC-LTE-JN, EHWIC-LTE-CI, C898EAG-LTE-LA-K9, C897VAG-LTE-LA-K9, C899G-LTE-LA-K9, and C819G-LTE-LA-K9

For C819GW-LTE-LA-CK9, C819GW-LTE-LA-QK9, C819GW-LTE-LA-NK9

5. Once the message indicates a successful upgrade, wait for 2 minutes till the modem comes up.

6. After the firmware upgrade, reload the router and verify that you have the latest firmware.

Note: You should reload the router after the modem firmware upgrade, regardless of the upgrade is a success or failure.

7. After the firmware upgrade, as well as after the reload, the modem status should be online. Check whether the modem status is online.

Example: Upgrading MC7430 Modem Firmware File and Carrier PRI file

This example shows the firmware and carrier file upgrade of MC7430 modem the using the microcode reload cellular command. In this example, firmware files are downloaded to the Package_02.14.03.00_Telstra_002.013_000 directory.

Firmware packages for MC74XX modems

The following tables shows the SKUs and applicable firmware information for each.

Table 3 MC7455 Mobile Firmware

Upgrading the Modem Firmware on Cisco 819GW-LTE-xx-xK9 SKUs

Perform the following steps to upgrade the modem firmware on MC73XX modems in Cisco 819GW-LTE-xx-xK9 SKUs.

1. Go to the Cisco web page and download the latest certified firmware for your carrier which can be found under the path: Products -> Cisco Interfaces and Modules -> LTE Wireless WAN Interfaces.

2. Load the router with Cisco IOS version 15.5(2)T or later. After the router boot-up, use the following commands to disable SIM fail over.

3. Create a directory in the flash.

4. Copy the firmware file to the created directory. Before you copy the firmware, make sure that the file is available in a TFTP server. Use the following command to copy the firmware file from a TFTP server to flash directory.

5. Initiate the firmware upgrade process using the microcode reload cellular command. When you use this command, do not include the firmware file name and instead only include the directory name.

6. After the firmware upgrade, reload the router to verify that you have the latest firmware.

Note: You should reload the router after the modem firmware upgrade regardless of the upgrade is a success or failure.

7. After the router reload, if the firmware was updated successfully, configure the router to use the correct SIM slot using the following CLIs.

Upgrading the Modem Firmware for Global Customers Except C819GW-LTE-GA-EK9 SKUs

This section applies only to SKUs with MC7304 modems that are currently running 5.5.26.02 global firmware and already deployed in the field. There was an issue in the modem firmware when the profiles configured on the modem were not preserved after the modem firmware upgrade. As a result of this, the modem may not attach to the cellular LTE network or may not be able to establish a data bearer on other cellular networks after the modem firmware upgrade. This may results in the cellular interface not having an ip address.

This issue has now been fixed in the 5.5.58.0 modem firmware. However since the fix s provided in the 5.5.58.0 firmware, customers upgrading from firmware version 5.5.26.02 to 5.5.58.0 will still see this issue if the profiles were deleted after the firmware upgrade. As a result, the profiles need to be reconfigured back onto the modem using the cellular slot_number lte profile create profile_number apn_name apn_authentication_type apn_type command.

This example shows upgrading the firmware for global SKUs.

 

In case of customers who configure the cellular interface as a secondary WAN interface, or customers with out of band access to the routers from interfaces other than the cellular interface, they would have to log back into the router and re-configure the profile names using the CLI.

For customers with Cellular interface as their primary WAN and only access to the routers, there is a TCL script which will upgrade the routers and also re-write the profile names to the modem after the firmware upgrade has been completed. Please follow the steps in Upgrading Global GA and GB SKUs Using TCL Script to configure, install and run the script on the routers.

Upgrading Global GA and GB SKUs Using TCL Script

The TCL is designed only for global SKUs, to upgrade the modem with the firmware packages listed in the section, Upgrading the Modem Firmware for Global Customers Except C819GW-LTE-GA-EK9 SKUs, reconfigure the profiles onto the modem, and then reload the router. Please delete the script from the running configuration after the router boots up. The scripts has some minimum requirements that need to be fulfilled before it begins the upgrade, like booting up with the IOS version provided in step 1 and having the firmware files on the router flash (step 5). Users will also have to edit the script and add the profile information into the script as explained in step 3 depending on the number and type of profiles configured on the modem before firmware upgrade. If the script does not successfully upgrade the firmware or reconfigure the profile, please contact Cisco TAC team.

1. Download the 15.5(1)T1 IOS image from the Cisco web site and boot the router with this image.

2. Download the fw_upgrade.tcl script from Cisco Website at Products -> Cisco Interfaces and Modules -> LTE Wireless WAN Interfaces -> Cisco Wireless WAN MC73XX Interface for Global and Australia.

3. Open the script in vi editor or similar editor. Search for the section " # USER INPUT HERE #" in the script and edit the next few lines based on the instructions as follows:

a. set cell_int slot_number. Replace slot_number with the 0 if the router that the upgrade is being done on is a Cisco 800 Series router like c819, c881, c887, c896, c897, c898 or c899. Replace with 0/0/0, 0/1/0, 0/2/0 or 0/3/0 for Cisco EHWICs based on the slot in which the EHWIC that needs to be upgraded, is inserted.

b. set profile_str(1) cellular slot_number lte profile create profile_number apn_name authentication_type username password apn_type “

Replace all the variables with the profile information. The script has provisions for configuring 3 profiles. You could add more lines or remove the extra profile configuration lines depending on the number of profiles that need to be configured. For example, if the user wants to have 3 profiles configured after the firmware upgrade, the script would contain the following lines:

4. Save the script and copy the script to the router flash.

5. Copy the following 2 firmware files to the flash:

MC7304_1102029_9903299_05.05.58.00_00_TELSTRA_005.010_000.spk

MC7304_9999999_9902674_05.05.58.00_00_GENEU-4G_005.026_000.spk

6. Copy the following lines onto the running configuration.

 

7. Once the configuration is entered, the script will start in 180 seconds and start the modem firmware upgrade. It can take up to 20 minutes for the total upgrade to be completed followed by the reload. Please do not issue any commands related to the cellular interface during the upgrade.

8. Once the router boots up with the successfully upgraded firmware and the configured profiles, please delete the fw_upgrade.tcl script from the router flash. Also, please delete all the configurations performed in step6 and also the highlighted CLIs as follows:

 

Sample Output of Script Execution:

This is a sample output of the TCL script.

 

Firmware Upgrade on WP76xx Modems in Cisco ISRs Starting with release 16.8.1

Perform the following steps to upgrade the modem firmware on WP76xx modems in Cisco ISRs starting with 16.8.1.

Note : The procedure is slightly different for the IR807. See additional information later in this guide: Firmware Upgrade on the IR807

1. Go to the Cisco web page to download the latest certified firmware for your carrier by going to the following location: https://software.cisco.com/download/home/286288566

2. Boot the router with Cisco IOS version 16.8.1 or later.

3. Create a directory/folder in flash to host the firmware.

4. For WP76xx modems, there are 2 files, which are used in the firmware upgrade.

–A firmware file, with a.spk extension

–A Cisco (OEM) PRI file with a.NVU extension

Note : Make sure you follow these rules:

–Do not create subdirectories.

–Always execute the firmware upgrade CLI from flash. Never execute the CLI when inside a directory, otherwise the firmware upgrade will fail.

–Reload the router after any firmware upgrade procedure.

There are two types of upgrades using the.spk file and the.NVU file:

■Example: Firmware upgrade of WP7603 modem with a.SPK file

■Example: Firmware upgrade of WP7601 modem with a.NVU file (OEM)

Firmware File upgrade

This is the default, and is the only way to upgrade to any new firmware, corresponding to the carrier.

Step 1:

Create a folder on the router flash and make sure the required Firmware File (.spk) OR the OEM PRI file (.NVU) are placed inside the directory folder.

Caution : Both files CANNOT be in the folder simultaneously.

Step 2:

Once Step 1 is complete, start the firmware upgrade process using the directory as input. Check the current firmware version before you start upgrading:

Then, execute the upgrade:

Step 3:

The firmware upgrade process should now begin. Once the firmware upgrade starts, wait until it is complete.

Note : The process should take NO MORE than 7 minutes.

If firmware upgrade is successful, you will see the following message on the console:

-Or

After this message appears, wait 2 minutes until the MODEM_UP message is received as shown in this log example:

Step 4:

The final verification step to confirm if the firmware upgrade has completed successfully, will vary depending upon the AUTOSIM feature being enabled or disabled.

AUTOSIM is a feature on ISR and IR platforms where the modem reads the SIM card and then identifies the carrier associated with the SIM card. Then it boots up the modem with the firmware and carrier PRI corresponding to the carrier associated with the SIM card that is active.

When AUTOSIM is disabled, the modem will boot with the firmware that it was last upgraded with.

With AUTOSIM Enabled

When modem firmware is upgraded while AUTOSIM is turned ON, the following CLIs should be used to verify that the firmware upgrade was successful:

Verify that the Carrier name, Firmware Version, and Carrier Pri Version that was upgraded is displayed as one of the outputs of the sh cellular 0/x/0 firmware command.

With AUTOSIM Disabled

When the modem firmware is upgraded while AUTOSIM is turned OFF, the following CLIs should be used to verify that the firmware upgrade was successful:

Verify that the Carrier name, Firmware Version, and Carrier Pri Version that was upgraded is displayed as one of the outputs of the show cellular 0/x/0 hardware command.

Verify that Carrier name, Firmware Version, and Carrier Pri Version that was upgraded is displayed as one of the outputs of the show cellular 0/x/0 hardware command.

After the firmware upgrade procedure, make sure to reload the router

After firmware upgrade, as well as after reload, 'Radio power mode' should be online as shown in the following output:

Final verification after successful OEM PRI upgrade:

To verify that the OEM PRI upgrade has gone through successfully, check the value of the OEM PRI using the show cellular 0/x/0 hardware command, and it should reflect the correct version it was upgraded to:

Example: Firmware upgrade of WP7603 modem with a.SPK file

Example: Firmware upgrade of WP7601 modem with a.NVU file (OEM)

Firmware Upgrade Procedure

Note : The following examples illustrates how to perform an upgrade. You will need to perform the same steps with each modem file (*.spk and *.nvu) to complete the firmware upgrade.

Table 4 Modem Firmware associated with each SKU

The following rules apply when upgrading modems:

■Each of the files need to be upgraded separately. You cannot place them together in the same folder and perform a simultaneous upgrade.

■When switching from one carrier to another, only the Firmware file corresponding to the carrier needs to be upgraded. You do not need to re-upgrade with the OEM PRI and Legato-Yocto files. For example: If using an IR807G-LTE-NA-K9 with the ATT SIM in one slot and Sprint SIM in the other slot, simply upgrade with the firmware corresponding to the active SIM.

Perform the following steps to upgrade the modem firmware:

1. Go to the Cisco web page to download the latest certified firmware for your carrier by going to the following location: https://software.cisco.com/download/home/286288566

2. Create a directory in flash to host the firmware, which will be downloaded in step 3.

3. Download the firmware to the directory in the router flash. This can be done by hosting the firmware on an FTP or TFTP server, and connecting to that server via any WAN interface on the router. Below is a example showing the modem firmware downloaded onto the router flash over the FastEthernet interface:
Note : Output edited for brevity.

4. Verify that the firmware is available on the newly created directory inside router flash by using the following command:

5. Initiate a modem firmware upgrade using the microcode reload command.

Example: Firmware upgrade of WP7504 modem with a.spk file

Example: Legato Firmware Upgrade of WP7504 with a.spk File

Example: Upgrade of (OEM) PRI (.NVU) file

Technical Assistance

The Cisco Support and Documentation website provides online resources to download documentation, software, and tools. Use these resources to install and configure the software and to troubleshoot and resolve technical issues with Cisco products and technologies. Access to most tools on the Cisco Support and Documentation website requires a Cisco.com user ID and password.

http://www.cisco.com/cisco/web/support/index.html

Conventions

This document uses the following conventions.

Note: Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.

Caution: Means reader be careful. In this situation, you might perform an action that could result in equipment damage or loss of data.

Warning: IMPORTANT SAFETY INSTRUCTIONS

Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

Regulatory: Provided for additional information and to comply with regulatory and customer requirements.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.

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