Getting Started with CiscoWorks2000 Voice Manager

Table Of Contents

Getting Started with CiscoWorks2000 Voice Manager 2.0

Starting CVM

User Interface

Views

Device Trees

Devices

Groups

Routers

Gatekeepers

Dial Plans

Local Dial Plans

Network Dial Plans

Voice Ports

Reports

Exiting CVM

Getting Started with CiscoWorks2000 Voice Manager 2.0

---

This chapter describes how to begin using CiscoWorks2000 Voice Manager (CVM) 2.0. It includes information on the following topics:

•Starting CVM

•User Interface

•Devices

•Dial Plans

•Voice Ports

•Reports

•Exiting CVM

Starting CVM

To start CVM:

---

Step 1 Start CiscoWorks2000. See "Installing CiscoWorks2000 CD One on Windows NT" for instructions.

Step 2 Select CVM from the options presented in CiscoWorks2000. A new browser appears with the CVM login screen. (See Figure 3-1.)

Figure 3-1 CVM Login Screen

Step 3 Enter your username, assigned during installation (default is admin).

Step 4 Enter your password, assigned during installation ( default is admin).

Step 5 Click Login. The CVM applet loads and CVM client appears. (See Figure 3-2.)

---

Figure 3-2 CVM Client

User Interface

To begin using CVM, you first need to understand views and device trees—the two main components of the CVM user interface.

Views

Views are used to distinguish between network types in CVM. CVM has three views (select a view by clicking on the name of the view):

•VoIP View—Displays only VoIP-enabled devices that have been added to CVM.

•VoFR/VoATM View—Displays only the VoFR-enabled and VoATM-enabled devices that have been added to CVM. Because calls can be switched between VoFR and VoATM networks, CVM groups VoFR and VoATM networks into a single view called VoFR/VoATM View.

•All Router View—Displays all of the routers added to CVM.

Device Trees

Each view contains a device tree. The device tree is a graphical representation of the grouping of devices in a view. When you select a view, its device tree appears displaying all groups and gatekeepers that exist in that view and the routers associated with them. You can move routers between groups and gatekeepers in a view by using drag-and-drop.

---

Note Each time you make a change to the device tree, you need to refresh the device tree hierarchy. To do this, right-click on the Device Tree Hierarchy within the view and click Refresh.

---

Devices

Devices in CVM are voice-enabled routers and gatekeepers. CVM uses groups to manage routers that are not managed by a gatekeeper and interact with each other in your network. A group is a logical partition of non-gatekeeper managed routers that normally interact with each other in a network. Groups must always be created to manage routers in VoFR/VoATM networks because these networks do not use gatekeepers. Groups must be created in VoIP networks that contain routers that are not managed by a gatekeeper. See Chapter 4, "Using CiscoWorks2000 Voice Manager 2.0 to Manage Devices" for procedural information regarding groups, routers and gatekeepers.

---

Note CVM is not a device configuration tool. Devices supported by CVM must first be configured through the command-line interface (CLI) and have SNMP enabled before they can be managed by CVM.

---

This section contains the following:

•Groups

•Routers

•Gatekeepers

Groups

A group is a logical partition of non-gatekeeper managed routers that normally interact with each other in a network. You create groups in CVM to manage routers that are not managed by a gatekeeper and interact with each other in your network. Groups must always be created to manage routers in VoFR/VoATM networks because these networks do not use gatekeepers. Groups must be created in VoIP networks that contain routers that are not managed by a gatekeeper. When you add a router to a group and make changes to the telephone number on a voice port of the router, CVM automatically propagates dial-plan information among all routers in the group.

For example, you might want to use CVM to manage a VoIP network of 15 routers located in two buildings: Building A and Building B. In this network, you have 10 routers that are not managed by a gatekeeper. After further examination, you find that five routers are managing dial plans for Building A and five routers are managing dial plans for Building B.

The following scenario describes how you would add these routers to CVM:

1. Select VoIP View.

2. Create a group named Building A.

3. Create a group named Building B.

4. Add the five routers that manage dial plans for Building A to the group named Building A. CVM automatically propagates the dial-plan information among all five routers in the group.

5. Add the five routers that manage dial plans for Building B to the group named Building B. CVM will automatically propagate the dial-plan information among all five routers in the group.

Routers

CVM manages routers enabled for combinations of VoIP and VoFR/VoATM networks. Groups must always be created to manage routers in VoFR/VoATM networks because these networks do not use gatekeepers. Groups must be created in VoIP networks that contain routers that are not managed by a gatekeeper.

---

Note Before you can add a router to CVM, Telnet and SNMP must be enabled on the router and session timeout must be configured to a non-zero value for all vty lines. See the "Adding a Router" section on page 4-13 for commands to enable Telnet and SNMP.

---

When adding a router to CVM, you must know the IP address, SNMP read community string, and any passwords the router has. CVM searches the router and automatically detects the type of voice interfaces enabled on the router and places the router in the appropriate view(s) and in the All Router view. See Chapter 4, "Using CiscoWorks2000 Voice Manager 2.0 to Manage Devices" for procedural information about routers.

Gatekeepers

Gatekeepers are used only in VoIP networks, and when added to CVM, they appear only in VoIP view. When adding a gatekeeper to CVM, you must know the IP address, SNMP read community string, and any passwords the gatekeeper has. CVM searches the gatekeeper for its name and zone information. CVM automatically propagates the local and remote zone information to routers controlled by a gatekeeper and to other gatekeepers in your network. See Chapter 4, "Using CiscoWorks2000 Voice Manager 2.0 to Manage Devices" for procedural information about gatekeepers.

Dial Plans

With CVM, you can create and manage local (POTS) dial plans and network dial plans for VoIP, VoFR, and VoATM networks. The two sections that follow describe local and network dial plans in CVM. See "Using CiscoWorks2000 Voice Manager 2.0 to Manage Dial Plans" for procedural information about creating local and network dial plans.

Local Dial Plans

CVM gives you the ability to create and manage local (POTS) dial plans. A local dial plan is created when you assign a telephone number to a voice port on a router. CVM automatically propagates the dial-plan information to all other routers in the group to which that router belongs. If the router is managed by a gatekeeper, CVM validates the telephone number to ensure that it is defined in the local zone information for the router. See "Using CiscoWorks2000 Voice Manager 2.0 to Manage Dial Plans" for procedural information regarding local dial plans.

---

Note Because CVM supports a wide variety of Cisco routers, only basic information about dial plans is provided in this document. For detailed information about dial plans, refer to the documentation provided with your Cisco router.

---

The following list specifies and describes key points about local dial plans you can create and manage using CVM:

•VoIP without a Gatekeeper—Routers are added to a group and CVM automatically propagates the dial-plan information to all routers in the group.

•VoIP with a Gatekeeper—Routers are added to a gatekeeper and CVM validates the telephone number to ensure that it is defined in the local zone information for the router.

•VoFR/VoATM Dial Plan—Routers are added to a group and CVM automatically propagates the dial-plan information to all routers in the group.

Network Dial Plans

CVM gives you the ability to create and manage VoIP, VoFR, and VoATM network dial plans. CVM views VoFR and VoATM dial plans as one dial plan (called VoFR/VoATM) because calls can switch between the two networks.

A VoIP network dial plan is created when you assign a telephone number to an IP address. A VoFR/VoATM dial plan is created when you assign a telephone number to a Frame Relay/ATM circuit. As part of network dial-plan management, CVM automatically propagates dial-plan information to other routers defined in the same group or in the same gatekeeper domain. As part of this dial-plan propagation, CVM will try to merge dial-peer information on routers to minimize the number of dial plans on each router.

---

Note Because CVM supports a wide variety of Cisco routers, only basic information about dial plans is provided in this document. For detailed information about dial plans, refer to the documentation provided with your Cisco router.

---

The following list specifies and describes key points about network dial plans you can create and manage in CVM:

•VoIP without a Gatekeeper—When a telephone number is added to a VoIP-enabled router that is not managed by a gatekeeper, CVM automatically propagates dial-plan information to all other VoIP-enabled routers in the group.

•VoIP with Gatekeeper—When a telephone number is added to a VoIP-enabled router that is managed by a gatekeeper, CVM validates that the number belongs to the local zone defined for the router. If the number belongs to the local zone, CVM will propagate a dial plan with the destination target as the added number and the RASIP address as the session target to other routers under the same gatekeeper. If the number does not belong to the local zone, CVM propagates dial-plan information locally to other routers managed by the gatekeeper, specifying a session target of the associated router.

When local zone prefix information is updated on a gatekeeper, CVM propagates this information to all other gatekeepers managed by CVM as remote zone prefix information. This ensures that all gatekeepers know which number prefixes are managed by which gatekeeper.

•VoFR/VoATM Dial Plans—CVM views VoFR and VoATM dial plans as one dial plan because calls can switch between the two networks. When a telephone number is added to a VoFR/VoATM-enabled router, dial-plan information is propagated to all routers in the group. Dial-plan information will only be added to routers that can reach the selected router in five network connection hops or less.

Voice Ports

You can use CVM to modify the configuration of voice ports that have been initially configured through the command-line interface (CLI) on a router. For example, you can use CVM to modify the configuration of an FXO voice port on a voice-enabled Cisco 3600 series router. However, the initial configuration of the FXO voice port must be done through the CLI.

---

Note Because CVM supports a wide variety of Cisco routers, only basic information about the specific values of parameters on voice ports is provided in this document. For detailed information about voice ports, refer to the documentation provided with your Cisco router.

---

Reports

See the documentation included with your Telemate.net Quick View reporting package for detailed information about reporting from CVM.

Exiting CVM

To exit from CVM, click Exit from the main menu. The client session ends.