This document describes how to configure persistent chat in Cisco Jabber for Windows Version 9.7.
Cisco recommends that you have knowledge of these topics:
- Jabber for Windows (At the present time, Jabber for Windows cannot be used in order to create a persistent chat room.)
- The latest version of Cisco Unified Personal Communicator(CUPC), which is used in order to add/create a room
- IM and Cisco Unified Presence Version 10.x
- Cisco Unified Call Manager (CUCM) Version10.x
- PostgreSQL Version 9.1.13
The information in this document is based on these software and hardware versions:
- Jabber for Windows Version 9.7 (At the present time, Jabber for Windows cannot be used in order to create a persistent chat room)
- CUPC Version 8.6.3 or later, which is used in order to add/create a room
- IM and Cisco Unified Presence Version10.x
- CUCM Version 10.x
- PostgreSQL Version 9.1.13
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Complete these steps in order to configure persistent chat.
- Add an external database (DB) server. In this scenario, a PostGreSQL server is used for the external DB. Refer to Cisco Unified Presence Server PostgreSQL External Database and Compliance Configuration Example for more information.
- Navigate to the IM and Cisco Unified Presence administration page, then go to Messaging and click Group Chat and Persistent Chat.
- Under the Persistent Chat Database Assignment section, add the External DB reference that you created.
- Click Save and ensure that the appropiate services are restarted. Most importantly, the Cisco XCP Text Conference Manager should be activated and started. Also ensure that the XCP Message Archiever is started.
- Add this XML information to the jabber-config.xml file in order to ensure that persistent chat is enabled and the Chat Room option appears on the Jabber screen.
After the Jabber file is updated with the XML code and is restarted, this icon appears on the Jabber screen, which means that persistent chat is enabled.
- In this scenario, the CUPC client is used in order to add a persistent chat room. Complete these steps in order to add a new room with CUPC:
- Click Rooms.
- Click New Chat Room . . .
- Enter Room Name and Subject and click Invite.
- On Jabber, click the chat room you created, then click the All rooms tab, and click Refresh.The new room you created should be listed.
If you are invited to a persistent chat session, you receive a notification popup like this:
Use this section in order to confirm that your configuration works properly.
Click Enter on the notification popup. If Jabber is properly configured, the main room screen appears and you can participate in the coversation in the room.
There is currently no specific troubleshooting information available for this configuration.