Troubleshoot Meraki Device Unreachable - Meraki Dashboard

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Updated:June 1, 2022
Document ID:217880

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    Introduction

    This document describes how to troubleshoot Meraki Dashboard - Device unreachable problem.

    Device Unreachable Problem and Troubleshoot Steps

    If a Meraki Device goes unreachable due to power or un-sync with the Meraki cloud.

    Refer to the steps for a device unreachable with snapshots:

    1. Log in to Meraki Dashboard.
    2. Navigate to Network > Site ID > Clients as shown in the image.

    Displays Devices Health Status

    3. Navigate to Switches or Wireless Section > Switches or Access Points as shown in the image:

    Displays Switches and Wireless Option in Meraki Dashboard

    Displays Switches and Wireless Option in Meraki Dashboard

    4. Click any of the devices that are unreachable to know the time when they went unreachable.

    Displays Time Stamp for Device not Connected to Network

    5. Here you can find the historical connectivity data of a particular device as shown in the image:

    Displays Historical Connectivity of the Device

    Troubleshoot Steps

    1. Check if the Access point or switching receives power from the device where power is sourced for the device.
    2. Check the color of the LED blinks on the device and if its shows as amber color.
    1. Check if the upstream device is connected correctly and has the power too.
    2. Check Layer 1 connectivity, for example, cables, and ports.
    3. Check the device connections to the internet is fine or not.
    4. Try power to recycle the device and also run the cable test.
    5. If cable run test fails, need to check with onsite engineer and notify faulty cable.

    Revision History

    Revision Publish Date Comments
    1.0
    17-May-2022
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Rachna Sinha
      CMS Engineer

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