SG350XG Cannot Download Firmware and Configure File

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Updated:December 10, 2018
Document ID:SMB5787

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SG350XG Cannot Download Firmware and Configure File

Date Identified

May 26, 2017

Date Resolved

September 8, 2017

Products Affected

Model

Firmware Version

Fixed In

SG350X

2.2.0.X

2.3.5.63

SG550XG

2.3.0.130

2.3.5.63

Problem Description

In some cases, a unit may not rejoin a stack after an active switchover (from original active to standby) or when the unit is disconnected and then reconnected to stack.

If you are unfamiliar with terms in this document, check out Cisco Business: Glossary of New Terms.

Resolution

This issue is fixed when you upgrade to the firmware version 2.3.5.63. To upgrade, click here for instructions.

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