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The objective of this document is to show you what information to gather before performing basic troubleshooting for some common installation errors and the steps on how to gather them.
When installing the Cisco AnyConnect Secure Mobility Client, errors may occur and troubleshooting may be needed for a successful setup.
Note: Always be sure to use the latest version, click here to go to the AnyConnect downloads page.
An administrator or end user can view statistical information for a current AnyConnect session. Follow the steps below:
Step 1. On Windows, navigate to Advanced Window > Statistics > VPN drawer. On Linux, click the Details button on the user GUI.
Step 2. Choose from the following options depending upon the packages that are loaded on the client computer.
DART is the AnyConnect Diagnostics and Reporting Tool that you can use to collect data for troubleshooting AnyConnect installation and connection problems. DART assembles the logs, status, and diagnostic information for Cisco Technical Assistance Center (TAC) analysis.
The DART wizard runs on the device that runs AnyConnect. DART does not require administrator privileges. You can launch DART from AnyConnect, or by itself without AnyConnect.
The following operating systems are supported:
Step 1. Launch DART.
Step 2. Click the Statistics tab and then click Details.
Step 3. Choose Default or Custom bundle creation.
Note: This is the only option for Mac OS X. You cannot customize which files to include in the bundle.
Step 4. (Optional) If DART seems to be taking a long time to gather the default list of files, click Cancel, re-run DART, and choose Custom to select fewer files.
Step 5. (Optional) If you chose Default, DART starts creating the bundle. If you chose Custom, continue following the wizard prompts to specify logs, preference files, diagnostic information, and any other customizations.
For Windows type msinfo32 /nfo c:\msinfo.nfo.
For Windows type c:\sysinfo.txt at the sysinfo command prompt.