An administrator or end user can view statistical information for a current AnyConnect session. Follow the
Step 1. On Windows, navigate to Advanced
Window > Statistics > VPN drawer. On Linux, click the
Details button on the user GUI.
Step 2. Choose from the following options depending upon the packages that are loaded on the client computer.
Export Stats— Saves the connection statistics to a text file for later analysis and debugging.
Reset— Resets the connection information to zero. AnyConnect immediately begins collecting new data.
Diagnostics— Launches the AnyConnect Diagnostics and Reporting Tool (DART) wizard which bundles
log files and diagnostic information for analyzing and debugging the client connection.
Run Diagnostics and Reporting Tool (DART)
DART is the AnyConnect Diagnostics and Reporting Tool that you can use to collect data for troubleshooting
AnyConnect installation and connection problems. DART assembles the logs, status, and diagnostic information
Cisco Technical Assistance Center (TAC) analysis.
The DART wizard runs on the device that runs AnyConnect. DART does not require administrator privileges. You
launch DART from AnyConnect, or by itself without AnyConnect.
The following operating systems are supported:
Mac OS X
Step 1. Launch DART.
For a Windows computer, launch the Cisco AnyConnect Secure Mobility Client.
For a Linux computer,
choose Applications > Internet > Cisco
DART or /opt/cisco/anyconnect/dart/dartui.
For a Mac computer, choose Applications > Cisco > Cisco
Step 2. Click the Statistics tab and then click Details.
Step 3. Choose Default or Custom bundle creation.
Default — Includes the typical log files and diagnostic information, such as the AnyConnect log files,
general information about the computer, and a summary of what DART did and did not do. The default name
the bundle is DARTBundle.zip, and it is saved to the local desktop.
Note: This is the only option for Mac OS X. You cannot customize which files to include in the bundle.
Custom — This option allows you to specify what files you want to include in the bundle (or the default
files) and to select a different storage location for the file other than the desktop.
Step 4. (Optional) If DART seems to be taking a long time to gather the default list of files,
click Cancel, re-run DART, and choose Custom to select fewer files.
Step 5. (Optional) If you chose Default, DART starts creating the bundle. If you
chose Custom, continue following the wizard prompts to specify logs, preference files,
information, and any other customizations.
Get Computer System Information
For Windows type msinfo32 /nfo c:\msinfo.nfo.
Get Systeminfo File Dump
For Windows type c:\sysinfo.txt at the sysinfo command prompt.