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Updated:August 23, 2017
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The Cisco IP Phone 7800 Series Multiplatform Phones are based on the same hardware as Cisco enterprise phones but have different software as it supports 3rd Party Call Control (3PCC). These models support most features of Cisco SPA phones with refreshed ID and enhanced user experience.
The cost-effective Cisco IP Phone 7800 Series Multiplatform Phones are ideal for small to large enterprises seeking high-quality, full-featured Voice over Internet Protocol (VoIP) communications. These IP Phones are a great fit for customers who use traditional analog or digital phones today and want to advance to a Cisco IP Phone system, whether deployed on-premises, from the cloud, or in hybrid configurations. It is also ideal for knowledge workers, as well as administrative, managerial, and executive staff. It also works well in shared workspace environments.
Note: To compare the Cisco IP Phone 7800 Series, click here.
Flexible deployment options with on-premises, hosted and cloud with Cisco Spark, along with third party call control
Cisco Expressway for remote worker single sign-on access without a Virtual Private Network (VPN) client
Fully programmable line keys
Multi-call per-line appearance feature
Tri-color LEDs for line keys
Fixed function keys for a solid user experience
Volume-control toggle providing easy decibel-level adjustment of the handset, monitor speaker, and ringer
High-resolution grayscale displays and softkeys
Conferencing, messaging, directory keys, and a two-way navigation
Integrated IEEE switches to reduce installation costs and clutter at the desktop
Front Panel View
The front panel shows the LED display, handset, programmable line keys, softkeys, number pad, navigation, and common phone task buttons such as the directory, volume, mute, conference, transfer, hold, applications, messages, speakerphone, and headset.
Cisco IP Phone 7811
Note: This model has a single programmable line key and has no headset button.
Cisco IP Phone 7821 and 7841
Note: The Cisco IP Phone 7821 and the Cisco IP Phone 7841 are similar models. The only difference is that the Cisco IP Phone 7821 supports two programmable line keys while the Cisco IP Phone 7841 has four lines.
Cisco IP Phone 7861
Note: This model has 16 programmable line keys.
Back Panel View
The back panel shows a number of ports such as the 48VDC, Network, Access, Auxiliary, handset and headset; and slots for the phone stand. It also shows the USB ports for charging and the Key Expansion Module.
Cisco IP Phone 7811
Cisco IP Phone 7821 and Cisco IP Phone 7841
Cisco IP Phone 7861
a) Cisco IP Phone 7811 or
b) Cisco IP Phone 7821 or
c) Cisco IP Phone 7841 or
d) Cisco IP Phone 7861
d) Ethernet cable
e) Phone stand
f) Handset cord
A switch or router that has PoE support, PoE injector, or AC power adapter
Java-enabled web browser for the web-based configuration
LAN IP Address
Assigned by the DHCP Server
Fallback LAN IP
These LEDs and icons indicate the status of the device depending on what state they are in.
Place a Call
Go off-hook before or after dialing a number.
Redial a number
Switch to handset during a call
Pick up the handset.
Switch to speaker or headset during a call
Press or , then hang up the handset.
Mute and un-mute a call
Press the button.
View call history
Press > Call History.
Hold and resume a call
Press to put a call on hold, and press it again to resume the call.
Transfer a call to new number
Press , enter the number, then press it again.
Place an intercom call
Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.
Start a standard conference call
Press , dial the participant, then press the button again.
Silence the ring for an incoming call
Press the Volume button down once.
Remote line on hold.
Remote line in use (shared line or line status)
Incoming call or reverting call.
Privacy in use, one-way intercom, Do Not Disturb (DND) Active, or logged into a Hunt Group.
Active call or two-way intercom call.
Lists all missed, placed, and received calls.
Answer an incoming call.
Confirm a selection.
Initiate a call.
Receive a notification when a busy extension becomes available.
Cancel an action or exit a screen without applying changes.
Delete an entry.
Delete a call from Call History.
Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.
Dial a selected number.
Send or redirect a call to voicemail or to a predetermined phone number.
Modify the highlighted entry.
Phone Screen Icons
Call on hold/ resume call
Shared line in use
Speed dial line
Line Status indicator-monitored line is in-use
Line Status indicator-monitored line is idle
Line Status indicator-monitored line is ringing
Line Status indicator-monitored line is in do not disturb (DND)
For more information on the 7800 series phones, check out the following links: