Introduction

The Cisco IP Phone 7800 Series Multiplatform Phones are based on the same hardware as Cisco enterprise phones but have different software as it supports 3rd Party Call Control (3PCC). These models support most features of Cisco SPA phones with refreshed ID and enhanced user experience.

The cost-effective Cisco IP Phone 7800 Series Multiplatform Phones are ideal for small to large enterprises seeking high-quality, full-featured Voice over Internet Protocol (VoIP) communications. These IP Phones are a great fit for customers who use traditional analog or digital phones today and want to advance to a Cisco IP Phone system, whether deployed on-premises, from the cloud, or in hybrid configurations. It is also ideal for knowledge workers, as well as administrative, managerial, and executive staff. It also works well in shared workspace environments.

Note: To compare the Cisco IP Phone 7800 Series, click here.

Product Features

- Flexible deployment options with on-premises, hosted and cloud with Cisco Spark, along with third party call control

- Cisco Expressway for remote worker single sign-on access without a Virtual Private Network (VPN) client

- Fully programmable line keys

- Multi-call per-line appearance feature

- Tri-color LEDs for line keys

- Fixed function keys for a solid user experience

- Volume-control toggle providing easy decibel-level adjustment of the handset, monitor speaker, and ringer

- High-resolution grayscale displays and softkeys

- Conferencing, messaging, directory keys, and a two-way navigation

- Integrated IEEE switches to reduce installation costs and clutter at the desktop

Product Views

Front Panel View

The front panel shows the LED display, handset, programmable line keys, softkeys, number pad, navigation, and common phone task buttons such as the directory, volume, mute, conference, transfer, hold, applications, messages, speakerphone, and headset.

Cisco IP Phone 7811

Note: This model has a single programmable line key and has no headset button.

Cisco IP Phone 7821 and 7841

Note: The Cisco IP Phone 7821 and the Cisco IP Phone 7841 are similar models. The only difference is that the Cisco IP Phone 7821 supports two programmable line keys while the Cisco IP Phone 7841 has four lines.

Cisco IP Phone 7861

Note: This model has 16 programmable line keys.

Back Panel View

The back panel shows a number of ports such as the 48VDC, Network, Access, Auxiliary, handset and headset; and slots for the phone stand. It also shows the USB ports for charging and the Key Expansion Module.

Cisco IP Phone 7811

Cisco IP Phone 7821 and Cisco IP Phone 7841

Cisco IP Phone 7861

Package Contents

a)        b)

c)        d)

e)      f)

g)                h)

a) Cisco IP Phone 7811 or

b) Cisco IP Phone 7821 or

c) Cisco IP Phone 7841 or

d) Cisco IP Phone 7861

d) Ethernet cable

e) Phone stand

f) Handset cord

g) Handset

Minimum Requirements

- A switch or router that has PoE support, PoE injector, or AC power adapter

- Java-enabled web browser for the web-based configuration

Default Settings

Parameter

Default Value

Username

cisco

Password

cisco

LAN IP Address

Assigned by the DHCP Server

Fallback LAN IP

192.168.1.240

Subnetwork Mask

255.255.255.0

Technical Details

These LEDs and icons indicate the status of the device depending on what state they are in.

Task Buttons

Place a Call

Go off-hook before or after dialing a number.

Redial a number

Press Redial.

Switch to handset during a call

Pick up the handset.

Switch to speaker or headset during a call

Press   or  , then hang up the handset.

Mute and un-mute a call

Press the   button.

View call history

Press   > Call History.

Hold and resume a call

Press  to put a call on hold, and press it again to resume the call.

Transfer a call to new number

Press , enter the number, then press it again.

Place an intercom call

Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.

Start a standard conference call

Press , dial the participant, then press the button again.

Silence the ring for an incoming call

Press the Volume button down once.

Line Buttons

Red, flashing

Remote line on hold.

Red, steady

Remote line in use (shared line or line status)

Amber, flashing

Incoming call or reverting call.

Amber, steady

Privacy in use, one-way intercom, Do Not Disturb (DND) Active, or logged into a Hunt Group.

Green, flashing

Held Call

Green, steady

Active call or two-way intercom call.

Softkeys

All Calls

Lists all missed, placed, and received calls.

Answer

Answer an incoming call.

Apply

Confirm a selection.

Call

Initiate a call.

Callback

Receive a notification when a busy extension becomes available.

Cancel

Cancel an action or exit a screen without applying changes.

Clear

all values.

Delete

Delete an entry.

Del Call

Delete a call from Call History.

Details

Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.

Dial

Dial a selected number.

Divert

Send or redirect a call to voicemail or to a predetermined phone number.

Edit

Modify the highlighted entry.

Phone Screen Icons

Off-hook

On-hook

Connected call

Incoming call

Missed call

Received call

Placed call

Call on hold/ resume call

Feature Icons

Message waiting

Shared line in use

Speed dial line

Line Status indicator-monitored line is in-use

Line Status indicator-monitored line is idle

Line Status indicator-monitored line is ringing

Line Status indicator-monitored line is in do not disturb (DND)

Related Contents

For more information on the 7800 series phones, check out the following links:

- Upgrade the Firmware on the Cisco IP Phone 7800 and 8800 Multiplatform Series through the Web Browser Command

- Cisco Tech Talk: Upgrading Firmware On The 7800 and 8800 Series Multiplatform Phones(video)

- Upgrade the Firmware of the 7800 and 8800 Series Multiplatform Phone through Upgrade Rule

- Configure a Programmable Line Key for Speed Dial on a Cisco MPP Phone

- Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone

- Access Voicemail on the Cisco IP Phone 7800 or 8800 Series Multiplatform Phone

- Configure and Monitor the Line of a Coworker via BLF on the Cisco IP Phone 7800 Series and the 8800 Series Multiplatform Phones

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