Collect Tech Support Files UCS Server UCS Central and Intersight

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Updated:July 28, 2026
Document ID:211587

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Introduction

This document describes how to collect Cisco Integrated Management Controller, Unified Computing System Manager and Intersight tech support files.

Background Information

This document describes how to create and download tech support files from the Unified Computing System Manager (UCSM) for B-series, C-series, and X-series blade servers for release 4.0 and later. Also included is the HTML Graphical User Interface for Cisco Integrated Management Controller (CIMC) version 4.0 and later for C-Series servers and S-Series, and devices managed by Intersight for UCS Central and Intersight Appliance.

UCSM

From UCSM, download these types of tech support logs:

  • UCSM creates a file that contains technical support data for the entire Cisco UCS domain. This file does not include the tech support data for chassis, fabric-extender, rack-server, and server memory.

  • UCSM-MGMT creates a file that contains technical support data for the Cisco UCS management services, except for the fabric interconnects.

  • Chassis creates a file that contains technical support data for either the CIMCs or I/O modules in a given chassis.

  • Fabric-extender creates a file that contains technical support data for a fabric extender.

  • Rack-server creates a file that contains technical support data for a C-Series server.

  • Server-Memory saves a file that contains server memory technical support data for B-Series and C-Series servers to the specified directory.

  • Core-Files: These files result from a UCSM or NXOS process crash. These files are required to decode and understand what led to the process crash.

Options

1. Navigate to Admin > Faults, Events & Audit Log > TechSupport Files.

UCSM Generate and TS

2. From Options, select the technical support data to download.

Select and Download Log

3. Once the Tech Support File is generated, download the file.

Click to Download

4. Download Core files, if required.

Download Core Files

UCSM Managed Server/Chassis/HyperFlex Server (Includes B, C, S, HX and X-Series)

1. Navigate to Admin > Faults, Events & Audit Log > TechSupport Files.

Create TechSupport File

2. To download tech support:

  • For Chassis Tech Support (includes B-Series Server). Under Options, select Chassis and enter the Chassis ID to download the tech support and click OK.

    Generate Chassis Logs

  • For UCSM Managed Server (includes C, S, and Hyperflex-Series). UnderOptions,select rack-server. Enter the Rack Server ID to download the tech support and click OK.

Generate Rack Sever Logs

Note: Choose option rack-server for C-series and HyperFlex Servers.

3. Once a tech support file is generated, download the file.

Download Tech Support File

UCS C-Series

1. Log in to CIMC and navigate to Utilities under Admin.

Log CIMC and go to Utilities

2. Under Utilities, there are two options: Export Technical Support Data to Remote and Download Technical Support Data for Local Download. It also shows the status of Last Technical Support Data Export.

Utilities

3. Click Download Technical Support Data for Local Download, select Generate and Download Technical Support Data and choose Generate and Download.

Download Technical Support Data and Generate and Download

New Interface

Download the logs as shown in the next image in the new release of the UCS C-Series firmware.

1.  Log in to CIMC and navigate to Administration.  

NewInterface-Administration

2. Under Utilities, navigate to Actions > Admin Utilities > Download Technical Support Data to Local File.

NewInterface-GenerateTechnicalSupportData

3. Select Generate Technical Support Data. Click Generate and Download.

NewInterface-GenerateandDownload

UCS S-Series

1. Navigate to Admin > Utilities.

2. Click Download Technical Support Data for Local Download, select All in the Generate and Download Technical Support Data section. Click Generate and Download.

S-Series

UCS Central

1. Navigate to System Tools >Tech Support.

TechSupport - Central

2.Under UCS Central and Domains, select UCS Central. Then navigate to the right and click Generate Tech Support.

GenerateTechSupport - Central

3. A pop-up window appears; select Yes.

Yes - Central

4. Download your bundle once available and select it. Then click the Download button. 

Download Button - Central

Intersight

The process to generate the tech support bundle for Fabric Interconnect, Chassis, or Server is similar. This section is focused on the Server bundle collection. For more details on each component, refer to Collect Intersight Managed UCS Tech Support Bundles Manually - Cisco

Tip: If you are in a situation where you do not have access to the Graphical User Interface (GUI) of Intersight, please refer to this document to obtain the logs from the Device Console: Collect Intersight Managed Mode Device Log Bundle in Device Console - Cisco

1. Navigate to Operate > Servers. Click the server where you want to collect logs.

2. Select Actions and select Collect Tech Support Bundle.

Collect Tech Support Bundle Intersight

3. Navigate to System > Diagnostic Data. This displays a list with of the tech support bundles generated and those in progress. Once your bundle is complete, click the download symbol.

Download Logs

Intersight Appliance (Connected or Private Virtual Appliance)

1. Navigate to System > Diagnostic Data > Collect Appliance Tech Support Bundle. Select it and wait for the collection of logs.

Collect Appliance Tech Support Bundle

2. Click on the download symbol once your bundle is complete.

Download Button

Related Information

Revision History

Revision Publish Date Comments
8.0
28-Jul-2026
Updated title, introduction, spelling, grammar, inserted horizontal lines to separate sections/readability, fixed CCW errors.
7.0
20-Mar-2025
Updated Alt Text, Images, Article Description, and Formatting.
6.0
26-Jun-2024
Updated Alt Text, Article Description, and Formatting.
5.0
09-Jun-2023
Updated to match style guide. Made minor edits for clarity.
4.0
20-Jul-2022
Edited the title. Reformatted the Related Information section. Restructured step 2 of the UCSM Managed Server procedure. Made minor edits for clarity.
1.0
15-Aug-2017
Initial Release
TAC Authored

Contributed by Cisco Engineers

  • Avinash Shukla
    Technical Consulting Engineer
  • Anupam Asthana
    Technical Consulting Engineer
  • David Hernandez Sanchez
    Technical Consulting Engineer

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