Collect UCS Tech Support Files - B, C, and S Series

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Updated:June 9, 2023
Document ID:211587

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    Introduction

    This document describes how to collect tech support files from Unified Computing System Manager (UCSM).

    Background Information

    This document describes how to collect tech support files from Unified Computing System Manager (UCSM) for B-Series blade servers for release 3.1 and later (HTML Graphical User Interface), and for Cisco Integrated Management Controller (CIMC) version 3.0 and later for C-Series servers.

    Note: Cisco recommends that you have knowledge of UCSM Version 3.1, HTML GUI, and Unified Computing System (UCS) C-Series CIMC Version 3.0.

    UCSM

    From UCSM, download these types of Tech-support logs:

    • UCSM creates a file that contains technical support data for the entire Cisco UCS domain. This file does not include the tech support data for chassis, fabric-extender, rack-server, and server memory.

    • UCSM-MGMT creates a file that contains technical support data for the Cisco UCS management services, except for the fabric interconnects.

    • Chassis creates a file that contains technical support data for either the CIMCs or I/O modules in a given chassis.

    • Fabric-extender creates a file that contains technical support data for a fabric extender.

    • Rack-server creates a file that contains technical support data for a C-Series server.

    • Server-Memory saves a file that contains server memory technical support data for B-Series and C-Series servers to the specified directory.

    • Core-Files - These files result from a UCSM or NXOS process crash. These files are needed to decode and understand what led to the process crash.

    Options available for technical support file types

    To create and download logs:

    Step 1. Navigate to Admin > Faults, Events & Audit Log > TechSupport Files.

    Navigate to TechSupport Files and click Create and Download a Tech Support File

    Step 2. From Options, select the technical support data to download.

    Select the type of technical support data to download

    Step 3. Once a tech-support file is generated, download the file.

    Select Download a Tech Support File

    Step 4. Download Core files, if required.

    Click Download Core File

    UCSM Managed Server/Chassis/HyperFlex Server(Includes B,C,S,HX-Series)

    In order to create and download logs:

    Step 1. Navigate to Admin > Faults, Events & Audit Log > TechSupport Files.

    Navigate to TechSupport Files and click Create and Download a Tech Support File

    Step 2. In order to download tech support:

    • For Chassis Tech Support (includes B-Series Server):

      Under Options, select Chassis. Enter the Chassis ID to download the tech support and click OK.

      Select the Chassis file type and enter the chassis ID

    • For UCSM Managed Server (includes C, S, and Hyperflex-Series):

      UnderOptions,select rack-server. Enter the Rack Server ID to download the tech support and click OK.

    • Select the rack-server file type and enter the Rack Server ID

      Note: Choose option rack-server for C-series and HyperFlex Servers.

    Step 3. Once a tech-support file is generated, download the file.

    Select Download a Tech Support File

    UCS C Series

    Download the logs as shown here in the new release of UCS C series firmware.

    Step 1. Log in to CIMC and browse to Utilities under Admin.

    Log in to CIMC and browse to Utilities under Admin

    Step 2. Under Utilities, there are two options: Export Technical Support Data to remote and Download Technical Support Data for Local Download. It also shows the status of Last Technical Support Data Export.

    Export options and status of Last Technical Support Data Export

    Step 3. Click Download Technical Support Data for Local Download to Generate and Download Technical Support Data.

    Select Generate Technical Support Data and then click Generate and Download

    UCS S Series

    In the new release of UCS S series firmware, download the logs:

    Generate Technical Support Data for Local Download dialog box for UCS S Series

    Related Information

    Revision History

    Revision Publish Date Comments
    5.0
    09-Jun-2023
    Updated to match style guide. Made minor edits for clarity.
    4.0
    20-Jul-2022
    Edited the title. Reformatted the Related Information section. Restructured step 2 of the UCSM Managed Server procedure. Made minor edits for clarity.
    1.0
    15-Aug-2017
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Avinash Shukla
      Cisco TAC Engineer
    • Anupam Asthana
      Cisco TAC Engineer
    • Afroj Ahmad
      Cisco TAC Engineer

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