When working with Cisco TAC, tech support files are critical. This document provides a visual guide that shows how to collect tech support files from UCSM for B-series blades servers for release 3.1 onwards (HTML Graphical User Interface) and for CIMC version 3.0 onwards for C series servers.
UCSM Version 3.1
UCS C series CIMC Version 3.0
UCS B Series:
From UCSM we can download the following types of Tech-support logs-
UCS - Creates a file containing technical support data for the entire Cisco UCS domain.
UCSM-MGMT - Creates a file containing technical support data for the Cisco UCS management services, excluding the fabric interconnects.
Chassis - Creates a file containing technical support data for either the CIMCs or I/O modules in a given chassis.
Fabric-extender - Creates a file containing technical support data for a fabric extender.
Rack-server - Creates a file containing technical support data for a C-Series server.
Server-Memory - Saves a file containing server memory technical support data for B-Series and C-Series servers to the specified directory.
Step 2. From the option select the technical support data which would you like to download-
Step 3. Once tech-support file is generated you can download it.
UCS C Series:
In the new release of UCS C series firmware, we can download the logs as shown below-
Step 1. Login to CIMC and browse to Utilities under Admin.
Step 2. Under Utilities, there are two options - Export Technical Support Data to remote or Download Technical Support Data for Local download. It also shows the status of Last Technical Support Data Export.
Step 3. Click on Download Technical Support Data for Local Download to Generate and Download Technical Support Data.
UCS S Series (Colusa):
In the new release of UCS S series firmware, we can download the logs as shown below-
Download Tech Support - B-Series UCSM Version (1.4, 2.0, 2.1, 2.2) & C-Series CIMC Version (1.4, 1.5, 2.0)
If you are using, older UCSM and CIMC Version, please refer the following document on how to collect Tech-support logs-