This document describes how to collect tech support files from Unified Computing System Manager (UCSM) for B-Series blade servers for release 3.1 onwards (HTML Graphical User Interface) and for Cisco Integrated Management Controller (CIMC) version 3.0 onwards for C-Series servers.
Note: Cisco recommends that you have knowledge of UCSM Version 3.1, HTML GUI, Unified Computing System (UCS) C-Series CIMC Version 3.0
UCS B Series
From UCSM, you can download these types of Tech-support logs:
UCS - Creates a file containing technical support data for the entire Cisco UCS domain.
UCSM-MGMT - Creates a file containing technical support data for the Cisco UCS management services, excluding the fabric interconnects.
Chassis - Creates a file containing technical support data for either the CIMCs or I/O modules in a given chassis.
Fabric-extender - Creates a file containing technical support data for a fabric extender.
Rack-server - Creates a file containing technical support data for a C-Series server.
Server-Memory - Saves a file containing server memory technical support data for B-Series and C-Series servers to the specified directory.
Core-Files - These result from UCSM or NXOS processes crash. We need these files to decode and understand what led to the process crash
In order to create and download logs, follow these steps.
Step 1. Browse to Admin > Faults, Events & Audit Log > TechSupport Files as shown in the image.
Step 2. From Options, select the technical support data which would you like to download as shown in the image.
Step 3. Once a tech-support file is generated, you can download it as shown in the image.
Step 4. Download Core files if required as shown in the image.
UCS C Series
In the new release of UCS C series firmware, you can download the logs as shown here.
Step 1. Log in to CIMC and browse to Utilities under Admin.
Step 2. Under Utilities, there are two options - Export Technical Support Data to remote or Download Technical Support Data for Local download. It also shows the status of Last Technical Support Data Export.
Step 3. Click on Download Technical Support Data for Local Download to Generate and Download Technical Support Data.
UCS S Series (Colusa)
In the new release of UCS S series firmware, we can download the logs as shown below-
Download Tech Support - B-Series UCSM Version (1.4, 2.0, 2.1, 2.2) & C-Series CIMC Version (1.4, 1.5, 2.0)
If you are using, older UCSM and CIMC Version, please refer the following document on how to collect Tech-support logs-