Visual Guide to collect Tech-Support files for UCS Central HTML5 UI & CLI

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Updated:April 17, 2017
Document ID:210593

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Introduction

When contacting Cisco TAC, tech-support files are critical to help determine what the issue is.

This document provides a visual guide that shows how to collect tech-support files from the UCS Central HTML5 UI and CLI.

Prerequisites

Requirements

There are no specific requirements for this document.

Guide

HTML5 Method

CLI Method

After logging into Central using an SSH client, you may carry out the following commands to generate a tech-support file and copy it via tftp:

central# connect local-mgmt
central(local-mgmt)# show tech-support detail
Initiating tech-support information on standalone node...
The detailed tech-support information is located at volatile:/20170217043724_central.central_techsupport_UCSCENTRAL_ALL.tgz
central(local-mgmt)# dir volatile:/

 1.2M Sep 29 2015 20150929024120_central_techsupport_UCSCENTRAL_ALL.tgz
 4.5M Oct 2 2015 20151002053224_central_techsupport_UCSCENTRAL_ALL.tgz
 4.5M Oct 2 2015 20151002061852_central_techsupport_UCSCENTRAL_ALL.tgz
 4.7M Oct 2 2015 20151002061858_central_techsupport_UCSCENTRAL_ALL.tgz
 4.7M Oct 2 2015 20151002062454_central_techsupport_UCSCENTRAL_ALL.tgz
 14M Apr 1 2016 20160401052358_central_techsupport_UCSCENTRAL_ALL.tgz
 15M Dec 6 03:08 20161206030647_central.central_techsupport_UCSCENTRAL_ALL.tgz
 16M Dec 20 03:31 20161220033035_central.central_techsupport_UCSCENTRAL_ALL.tgz
 20M Feb 17 04:25 20170217042246_central.central_techsupport_UCSCENTRAL_ALL.tgz
 20M Feb 17 04:26 20170217042256_central.central_techsupport_UCSCENTRAL_ALL.tgz
 4.0K Feb 17 04:36 20170217043657/
 16M Feb 17 04:38 20170217043724_central.central_techsupport_UCSCENTRAL_ALL.tgz


Usage for volatile://

 38505856 bytes used
 4038324 bytes free
 42544180 bytes total
central(local-mgmt)# copy volatile:/20170217043724_central.central_techsupport_UCSCENTRAL_ALL.tgz tftp://1.1.1.1/centralts.tgz

Process Complete

central(local-mgmt)#
TAC Authored

Contributed by Cisco Engineers

  • Neehal Dass
    Cisco TAC Engineer

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