Introduction
Why we need to collect OS logs
Tech-support logs play a major role in troubleshooting UCS however, importance of OS events/logs is underappreciated. OS diagnostic bundles carry half the story in troubleshooting system aberrations. From isolating hardware issues to performance challenges, operating systems log important events that help in cause isolation.
Microsoft (Windows Operating System)
Memory DUMP logs – Microsoft Windows Event log are primary requirements for any Windows OS level troubleshooting.
Please click the following link for further instructions – https://msdn.microsoft.com/en-us/library/gg163107(v=bts.70).aspx
Red Hat Enterprise Linux
Sosreport – The sosreport command is a tool that collects configuration details, system information and diagnostic information from a Red Hat Enterprise Linux system. For instance: the running kernel version, loaded modules, and system and service configuration files. The command also runs external programs(K dump) to collect further information, and stores this output in the resulting archive.
Please click the following link for further instructions – https://access.redhat.com/solutions/3592
SUSE Linux Enterprise Server (SLES)
Supportconfig – Collect the system logs using the 'supportconfig -l' command on SUSE or use YaST on the GUI.
Please click the following link for further instructions – https://www.suse.com/documentation/sles-12/book_sle_admin/data/sec_admsupport_supportconfig.html
VMware ESXi
Vm-support – This diagnostic bundle contains product specific logs, configuration files, and data appropriate to the situation.
Please click the following link for further instructions – https://kb.vmware.com/s/article/1010705
VMkernel Zdump – This file is normally created during start up or while collecting vm-support logs. In ESXi 5.5 and higher, a VMkernel core dump may be written to a dump file, either in addition or instead of a partition. For such cases, see Generating a VMkernel zdump manually from a dump file in ESXi.
Please click the following link for further instructions – https://kb.vmware.com/s/article/1002769
LSIget data capture
Lsiget – If the issue is related to storage related(Disk, RAID, Virtual disk etc), Use the LSIget data capture script (for DOS/Windows/Linux/VMware/Solaris) to collect all system logs and send to LSI support for analysis. this is the fastest way to include almost all potentially pertinent system/controller/drive information.
Please click the following link for further instructions – download page.
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