Understand User Unable to Create SecureX Account Issue

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Updated:October 22, 2025
Document ID:225264

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    Introduction

    This document describes an issue where some users are unable to create an account for SecureX.

    Background Information

    Users are unable to create an account for SecureX, but are a member of an existing organization.

    Understand User Unable to Create SecureX Account Issue - error messageSecureX.png

    Explanation

    SecureX is not supported by the MSP, MSSP, or other Multi-Org consoles at this time. Make sure to use the documentation on Integrate Umbrella with SecureX. If you are, but you get an error upon SecureX account creation, it could be because you are part of a MSP or multi-org organization.

    Revision History

    Revision Publish Date Comments
    1.0
    22-Oct-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

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