Resolve Failed Uploads while on SWG

Available Languages

Download Options

  • PDF     (5.8 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (78.3 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (62.5 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:October 22, 2025
Document ID:225254

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Introduction

    This document describes how to resolve failed uploads while on Secure Web Gateway (SWG).

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    The information in this document is based on Secure Web Gateway (SWG).

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Problem

    You are failing to upload large files while connected to SWG while not seeing any error messages.

    Solution

    Try uploading the files again after reducing your file size to under 20GB per file. If problem persists, please contact Cisco Umbrella Support with this information for assistance: Troubleshooting Umbrella Secure Web Gateway: Policy Debug and Diagnostic Tests

    Cause

    Currently, the SWG proxy has an upload limit of 20GB per file. If you try to upload files larger than 20GB, the uploads can fail without any error messages.

    Revision History

    Revision Publish Date Comments
    1.0
    22-Oct-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco

    This Document Applies to These Products