Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Solution

Cause

Introduction

This document describes how to resolve failed uploads while on Secure Web Gateway (SWG).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Secure Web Gateway (SWG).

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Problem

You are failing to upload large files while connected to SWG while not seeing any error messages.

Solution

Try uploading the files again after reducing your file size to under 20GB per file. If problem persists, please contact Cisco Umbrella Support with this information for assistance: Troubleshooting Umbrella Secure Web Gateway: Policy Debug and Diagnostic Tests

Cause

Currently, the SWG proxy has an upload limit of 20GB per file. If you try to upload files larger than 20GB, the uploads can fail without any error messages.