Use Umbrella Block Page Diagnostic Info for Troubleshooting

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Updated:September 2, 2025
Document ID:224740

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    Introduction

    This document describes how to access and interpret block page diagnostic information for configuration testing and troubleshooting.

    Block Page Diagnostic Information

    When you reach a block page, you can expand the diagnostic information section at the bottom of the page for additional details. Use this information to test your configuration. Support can request a screenshot of this section.


    Example Block Page

    The screenshot provided shows an example Block Page with diagnostic information expanded:

    diagnostic-info.pngdiagnostic-info.png

    note-icon

    Note: For more details about troubleshooting policy configuration, see the article How To Determine Which Policy Is Being Applied In My Umbrella Configuration.

    Definitions

    ACType

    • ACType is only useful for support.

    Block Type

    • Block Type indicates the category of the block and the reason for page restriction. Types include:
      • aup: Content category
      • domainlist: Destination list
      • security: Dynamic DNS, Command and Control, Malware, Unauthorized IP Tunnel Access, Newly Seen Domains, Potentially Harmful, DNS Tunneling VPN, Third-party feeds (For example, AMP, ThreatGrid)
      • phish: Phishing
      • dlink-phish: Phishing via D-Link Advanced DNS

    Bundle ID

    • Bundle ID is the identifier for the applied policy.

    Domain Tagging

    • Domain Tagging is only useful for support.

    Host

    • Host refers to the landing page. Possible values include:

    IP Address

    • IP Address is the public IP address of the machine.

    Org ID

    • Org ID is the Organization ID of the network the machine is using.

    Origin ID

    • Origin ID is only useful for support.

    Prefs

    • Prefs is only useful for support.

    Query

    • Query is only useful for support.

    Server

    • Server is the resource that the machine used to make the query. For server locations, refer to the appropriate resource.

    Time

    • Time indicates when the query was made, in UTC.

    Revision History

    Revision Publish Date Comments
    1.0
    03-Sep-2025
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

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