Cloud - 'SplunkBase login timed out' error while trying to update an app

Applicability

Description

When click on the update button (to update apps on a Splunk Cloud instance) and after login to SplunkBase with Splunk credentials, the following error appears:

'SplunkBase login timed out'

Investigation

Check the login to Splunkbase.

If there is no problem logging in through that portal, check on what instance is need the update of the apps.

When try to update the app on any other instance but main Search Head (Splunk Cloud Classic Experience), the issue is expected.

Make sure that the user trying to manage apps have the sc_admin role. This is mentioned on our official documentation about Installing Apps on Splunk Cloud.

Resolution

• It is not possible to update apps with GUI on any other instance but the main Search Head.
• It is not possible to update them on IDM, or additional Search Heads using Classic Experience of Splunk Cloud.

Fill a ticket with Cloud Change Management request (called CCM ticket) or with Splunk Cloud support with the following information:

1. A list of apps to update on an instance (IDM, or non-main Search Head). Our team knows where to install following the official installation process.
2. Add the app version next to the list of apps to be updated - list a particular version, or confirm you want to update to the latest one available at that moment. Consider that splunk don't downgrade app versions to avoid vulnerabilities unless the new version be incompatible.
3. Provide the maintenance window, when the updates can be performed, provide us days of the week, time ranges, and time zone.

Related Links

• Install apps on your Splunk Cloud Platform deployment
• Determine your Splunk Cloud Platform Experience