How to Move Cisco Unified Communications Manager (CUCM) Classic Licenses

Prerequisites

Before you start, ensure that you have the following data at your disposal:

• An active Cisco.com account
• Universally unique device identifier (UUID) of the source Prime License Manager (PLM)
• License request of the destination PLM

Moving Cisco Unified Communications Manager (CUCM) Classic Licenses

Step 1: 

Go to Cisco Software Central and log in with your Cisco.com account.

Step 2:

In the Traditional Licenses section, click Access LRP.

Step 3:

On the Devices tab, select the source PLM from which you need to move the licenses to the target PLM by searching the UUID. Click the blue circled chevron icon and select Move Licenses Between Devices.

Note: If the system displays the Welcome To The License Registration Portal alert dialog box, you can select Do not show this message again to prevent it from being displayed again.

Note: If you cannot find the source PLM information on the Devices tab, you need to add the source PLM to the list by clicking the Add Devices button.

Step 4:

On the Move Licenses Between Devices page, click Next.

Step 5:

In the Move Licenses to this Destination Device section, enter License Request of the PLM to which you need to move the licenses. Click Next.

Note: The information requested in the Move Licenses to this Destination Device section varies depending on a product for which you need to move the licenses.

Step 6:

In the Select the Licenses to be Moved section, enter the number of licenses you need to move to a target PLM, and then click Next.

Step 7:

In the Review the Licenses to be Moved section, verify that the Source and Destination Device as well as Source and Destination License(s) and their Quantity are correct. In the Send Licenses To section, you can edit the End User and Email Addresses, to which you need to send the license information.Click Submit.

Step 8:

In the Next Steps section, the system displays a confirmation message about successfully generated license files for the destination device. To download the licenses, click the Download Licenses button. You should also receive the license files to your email within an hour from submitting the License Agreement. 

Caution: Since the email with the license files is sent from do-not-reply@cisco.com, ensure that you check your junk email folder.

Troubleshooting

If you experience an issue during the process of moving licenses between devices, open a case inSupport Case Manager (SCM).

Next Steps

After you receive a license key file, refer to the product configuration guide for license installation and guidance. If you experience an issue with your installation, contact Cisco Technical Assistance Center (TAC).