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Updated:April 23, 2024
Document ID:LIC220898
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active Cisco.com account
Either a Smart Account Admin or Smart Account User access to the original Smart Account.
Either a Virtual Account Admin or User access to the original and target Virtual Account.
Step 2: Select the Smart Account from the Smart Account Selector at the top right corner
Step 3: Click on Manage Licenses under the Smart Software Manager section
Step 4: Select Inventory, select VA from the dropdown, then click on the Licenses tab
Note: Select the check box next to the License column to transfer multiple licenses.
Step 5: If the licenses are not In Use, select Transfer from the Actions dropdown list.
Note: "Available to Use" means Licenses that are not in use and are available to use
"In Use" means Licenses that are in use
If licenses are In Use, then open a Licensing Case at Support Case Manager using Software Licensing Option for license transfer
Step 6: Select the Virtual Account to which you need to transfer your licenses under the Select Virtual Account dropdown list
Step 7: Select the number of licenses that you need to transfer in the Transfer column, then click on the Transfer button
Note: Once licenses are transferred, the licenses are available in target VA for use
Troubleshooting:
Why are my licenses tags not showing in Target VA (Virtual Account) after license transfer? Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
How can I transfer licenses which are showing “in use” or “reserved,” in Smart Account? Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
In License Tab, right side of the page there will be Advance Search Option, click on it and search the licenses by using any of the option like Product Family, Source, Ship to Country, Sales Order, Expires By, End Customer, PAK, SKU, PO Number, and so on,. and then click on Apply to view result of your search.
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using SoftwareLicensing option.
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