For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
- Active Cisco.com account.
- PAK (Product Activation Key)
- Access to Smart Account and Virtual Account of the PAK
- Access to destination VA where it needs to convert
- Active contract check is not required for all PAK conversion
Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.
Step 2: Under Traditional Licenses, click on Access LRP
Step 3: Select the Smart Accounts and Virtual Accounts under the Show Smart Account and Virtual Account dropdown menu
Step 4: Click on "Show Filter" in "PAKs or Tokens" tab
Step 5: Enter the PAK in " PAK/Token" search box and hit Enter
Step 6: Click on the arrow to the right of the partially fulfilled PAK and select "Convert to Smart Licensing"
Step 7: In the Convert to Smart Entitlements window, select Virtual Account from the drop-down list
Step 8: Provide the license quantity under "Quantity to Convert" field
Step 9: Click submit
Troubleshooting:
- Why am I not able to convert partially fulfilled PAK from LRP? Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
- I am not able to see my PAK in LRP portal? Go to PAK or Tokens tab; select Add New PAKs/Tokens; select Smart Account/Virtual Acccount; enter PAK number; click Ok Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
- I am getting failure when trying to convert the PAK. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
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