Field Notice: FN74311 - Cisco Secure Workload Software Licenses Cannot Be Renewed for Releases Earlier Than Release 3.8.1.1 - Software Upgrade Recommended

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Updated:September 10, 2025
Document ID:FN74311

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High
Impact Rating:
High
First Published:
2025-Sep-10
Last Published:
2025-Sep-10
Revision:
1.0
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Software Product Affected Release Affected Release Number Comments
Tetration OS 1 1 All 1.x.x releases are affected
Tetration OS 2 2 All 2.x.x releases are affected
Tetration OS 3 3 All 3.x.x releases earlier than Release 3.8.1.1 are affected

Defect Information


Defect IDHeadline
CSCwq70078Manual Licensing For Cisco Secure Workload is Retired. Smart Licensing Must Be Used.

Problem Description


As of April 1, 2025, Cisco Secure Workload software licenses cannot be renewed for any release earlier than Release 3.8.1.1.


Background


For Cisco Secure Workload releases 3.8.1.1 and later, the use of Cisco Smart Licensing is required for software license renewals.

For Cisco Secure Workload releases earlier than Release 3.8.1.1, a legacy system was used to process license renewals. On April 1, 2025, Cisco decommissioned the legacy Cisco Secure Workload software licensing service. Existing licenses issued by the legacy system will continue to be valid until expiration.


Problem Symptom


As of April 1, 2025, Cisco Secure Workload software licenses cannot be renewed for any release earlier than Release 3.8.1.1.


Workaround/Solution


For any Cisco Secure Workload system running a release earlier than Release 3.8.1.1, Cisco recommends upgrading to Cisco Secure Workload patch release 3.9.1.69 or later to ensure support of Cisco Secure Workload software license renewals.

Note: The Cisco Smart Licensing system does not allow customers to enable the Data Backup and Restore (DBR) or Federation features. Customers who want to use the DBR or Federation features and do not have them currently enabled should contact the Cisco Technical Assistance Center (TAC) for assistance.


Revision History


VersionDescriptionSectionDate
1.0Initial Release—2025-SEP-10

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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