Field Notice: FN - 72497 - Cisco Room Navigator Ethernet Connector Failure - Replace on Failure

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Updated:February 21, 2023

Document ID:FN72497

Bias-Free Language

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	17-Feb-23	Initial Release

Products Affected

Affected Product ID	Comments
CS-T10-TS+
CS-T10-TS-K9=
CS-T10-TS-K9
CS-T10-TS-MM-K9=
CS-T10-TS-K9++=
CS-T10-TS-G+
CS-T10-TS-G-K9=
CS-T10-TS-G-K9
CS-T10-TS-G-
CS-T10-TS
CS-T10-TS-G

Defect Information

Defect ID	Headline
CSCwb85940	Identifying broken Cisco Navigator RJ45 port

Problem Description

The Ethernet port on the Cisco Room Navigator might fail to operate.

Background

The Ethernet port might fail when the Cisco Room Navigator is pulled across the table by the Ethernet cable frequently over a period of several months.

Problem Symptom

The Cisco Room Navigator will either:

Not boot up as it will be missing Power over Ethernet (PoE).
Not be able to pair as the Ethernet communication lines will be broken.

Example of a broken Ethernet port:

Broken Ethernet port

Examples of error messages on the Cisco Room Navigator screen:

Error message - The device did not receive an IP address.

Error message - Could not connect to target system.

Workaround/Solution

In the event the Cisco Room Navigator fails to operate due to the issues outlined in the Problem Symptom section, the recommendation is to replace the device.

Serial Number Validation

Cisco provides a tool to verify whether a device is impacted by this issue. In order to check the device, enter the device's serial number in the Serial Number Validation Tool.

Note: For security reasons, you must click on the Serial Number Validation Tool link provided in this section to check the serial number for the device. Use of the Serial Number Validation Tool URL external to this field notice will fail.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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