Field Notice: FN72390 - Upgrade Software to Increase Fan Speed for Improved Internal Ventilation - Software Upgrade Recommended

Available Languages

Updated:March 27, 2025
Document ID:FN72390

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Medium
Impact Rating:
Medium
First Published:
2022-May-06
Last Published:
2025-Mar-27
Revision:
2.0
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
CS-CODEC-PRO ^Codec Pro Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO+ Codec Pro for Auto Expand Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO++ Codec Pro - TAA compliant Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-K7 Cisco Codec Pro - Stand Alone, NoEncryption Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-K9 Cisco Codec Pro - Stand Alone Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-K9++ Cisco Codec Pro - TAA compliant Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-MM-K9 Cisco Codec Pro, Customized Model (Standalone Codec Pro) Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-NR ^Codec Pro for Auto Expand - Non Radio Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-NR+ Webex Codec Pro for Auto Expand - Non Radio Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-NR++ Codec Pro - TAA, Non Radio Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-NR-K9 Cisco Codec Pro - Stand Alone, NoRadio Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO-NR= Cisco Codec Pro, NoRadio - SPARE Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODEC-PRO= Cisco Codec Pro - SPARE Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODECPRO-NR-K7 Cisco Codec Pro - Stand Alone, NoRadio, NoEncryption Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODECPRO-NR-K7+ Cisco Codec Pro - Stand Alone, NoEncryption Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-CODECPRO-NR-K7= Cisco Codec Pro - Stand Alone NoRadio, NoEncryption -SPARE Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-KITPRO-K9 Cisco Room Kit Pro - Codec, Quad Cam, Navigator Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-KITPRO-P60-K9 Cisco Room Kit Pro P60 - Codec Pro, P60, Touch 10 Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.
CS-KITPRO-PTZ4K-K9 Cisco Room Kit Pro PTZ 4K - Codec Pro, PTZ 4 Customers are recommended to install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures the power supply fan is constantly running at a low speed in order to improve internal cooling.




Defect Information


Defect IDHeadline
CSCwb41132Codec Pro, improved internal heat control

Problem Description


Inadequate cooling can cause the power supply in the Codec Pro to overheat and fail, which results in unrecoverable failure of the device. 


Background


A number of factors can cause the power supply to overheat, such as installation location, air temperature, and air flow rate.


Problem Symptom


The device might unexpectedly shut down and become unresponsive.


Workaround/Solution


If the device is operational, install Cisco RoomOS Software Release 11.24.2.4 or later, which ensures that the power supply fan is constantly running at a low speed to improve internal cooling. If the device has already failed, follow the normal Return Material Authorization (RMA) process as per your service agreement or warranty terms, as there is no workaround once the failure has occurred.


Revision History


VersionDescriptionSectionDate
2.0Updated the Products Affected section with new software release. Updated the Workaround/Solution section.Products Affected and Workaround/Solution2025-MAR-27
1.0Initial Release—2022-MAY-06

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

Receive Email Notification About New Field Notices

To receive email updates about Field Notices (reliability and safety issues), Security Advisories (network security issues), and end-of-life announcements for specific Cisco products, set up a profile in My Notifications.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco

This Document Applies to These Products