Field Notice: FN - 70605 - Some NCS 560 RSP4 Might Fail to Boot After FPD Upgrade - Workaround Provided

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	01-Apr-21	Initial Release
1.1	22-Aug-21	Changed product routing information for My Notifications

Products Affected

Affected Product ID	Comments
N560-4-RSP4
N560-4-RSP4=
N560-RSP4-E=
N560-RSP4-E
N560-RSP4=
N560-RSP4
N560-4-RSP4E
N560-4-RSP4E=
N560-4-SYS
N560-4-SYS-E
N560-7-SYS
N560-7-SYS-E

Defect Information

Defect ID	Headline
CSCvv48056	Commit IOFPGA 0.64 SMU
CSCvv04642	Identify and show TAM area corruption in the board in show CLI
CSCvt70304	Umbrella DDTS for NCS560 ADM 1.06 and IOFPGA 58 SMU
CSCvv88955	Umbrella DDTS for NCS560 IOFPGA 0.64
CSCvt26907	NCS560 Debuggability - Infra for Silent Reload
CSCvw42910	fix for RSP4 DPFPGA ports having issues on the boards with TAN 68-101198-03 issue
CSCvw52338	DPFPGA: Commit Binary 2.18 version to mainline
CSCvv41516	Umbrella DDTS for FPD bugs SMU
CSCvt69762	Self Reload requires a delay in updating ADM control registers to avoid card stuck issues

Problem Description

There could be a possible router processor (RSP) bootup failure with no console logs after an IOFPGA upgrade followed by a reload or power-cycle on Network Convergence System 560 (NCS 560) routers with RSP4/RSP4E.

Background

A module in NCS 560 routers is susceptible to an initialization error when an IOFPGA upgrade of RSP4/RSP4E is performed. This issue is exposed to the Cisco IOS^® XR releases listed in the Workaround/Solution section.

Problem Symptom

During an IOFPGA upgrade of the RSP4/RSP4E, you might observe these symptoms:

• The board will fail to boot after the IOFPGA upgrade and reload/power-cycle, and results in "No console in the RSP".
• LED indicators on the RSP front panel will show PWR=Green and ACT=Amber. The other LEDs are OFF.
• A power-cycle or Online Removal and Insertion (OIR) does not aid in recovery of the RSP.

Workaround/Solution

Cisco recommends to install a Software Maintenance Upgrade (SMU) as per the table as a workaround for this issue before you upgrade the IOFPGA.

The instructions to upgrade the IOFPGA with Application Dependency Mapping (ADM) and other programmables are available for each release in the form of a SMU for upgrade.

Cisco IOS XR Version - Current	IOFPGA Present	IOFPGA Recommended	ADM Present	ADM Recommended	SMU Release Available	SMU Number
Cisco IOS XR 6.6.3	0.53/0.54	0.64 or later	1.04	1.06	Yes	ncs560-sysadmin-6.6.3.CSCvt69762.tar ncs560-sysadmin-6.6.3.CSCvt26907.tar ncs560-sysadmin-6.6.3.CSCvv88955.tar ncs560-6.6.3.CSCvw42910.tar ncs560-6.6.3.CSCvw52338.tar ncs560-6.6.3.CSCvt70304.tar ncs560-sysadmin-6.6.3.CSCvt70304.tar
Cisco IOS XR 7.0.1	0.55/0.56	0.64 or later	1.05	1.06	Yes	ncs560-7.0.1.CSCvw52338.tar ncs560-sysadmin-7.0.1.CSCvt69762.tar ncs560-7.0.1.CSCvw42910.tar
Cisco IOS XR 7.0.2	0.55/0.56	0.64 or later	1.05	1.06	Yes	ncs560-sysadmin-7.0.2.CSCvv41516.tar ncs560-7.0.2.CSCvv41516.tar ncs560-sysadmin-7.0.2.CSCvt69762.tar ncs560-sysadmin-7.0.2.CSCvt26907.tar ncs560-7.0.2.CSCvv48056.tar ncs560-sysadmin-7.0.2.CSCvv48056.tar ncs560-7.0.2.CSCvw42910.tar ncs560-7.0.2.CSCvw52338.tar
Cisco IOS XR 7.1.1	0.55/0.56	0.64 or later	1.05	1.06	Yes	ncs560-7.1.1.CSCvv41516.tar ncs560-sysadmin-7.1.1.CSCvv41516.tar ncs560-sysadmin-7.1.1.CSCvt69762.tar ncs560-sysadmin-7.1.1.CSCvt26907.tar ncs560-7.1.1.CSCvw42910.tar ncs560-7.1.1.CSCvw52338.tar
Cisco IOS XR 7.1.2	0.55/0.56	0.64 or later	1.05	1.06	Yes	ncs560-7.1.2.CSCvv41516.tar ncs560-sysadmin-7.1.2.CSCvv41516.tar ncs560-sysadmin-7.1.2.CSCvt26907.tar ncs560-7.1.2.CSCvw42910.tar ncs560-7.1.2.CSCvw52338.tar
Cisco IOS XR 7.2.1	0.55/0.56	0.64 or later	1.05	1.06	Yes	ncs560-7.2.1.CSCvv41516.tar ncs560-sysadmin-7.2.1.CSCvv41516.tar ncs560-sysadmin-7.2.1.CSCvt26907.tar ncs560-7.2.1.CSCvw42910.tar ncs560-7.2.1.CSCvw52338.tar

 

After installation of the SMU and successful Field Programmable Device (FPD) upgrade you can confirm the activity completion with the sh hw-module fpd command.

RP/0/RP0/CPU0:NCS560#sh hw-module fpd
Fri Oct 16 16:24:18.849 CEST
                                                               FPD Versions
                                                               =================
Location   Card type             HWver FPD device       ATR Status   Running Programd
-----------------------------------------------------------------------------------
0/14       A900-IMA8CS1Z-M       0.0   IMFPGA               CURRENT    1.95    1.95
0/RP0      N560-RSP4-E           0.0   ADM                  CURRENT    1.06    1.06
0/RP0      N560-RSP4-E           0.0   IOFPGA               CURRENT    0.64    0.64
0/RP0      N560-RSP4-E           0.0   PRIMARY-BIOS         CURRENT    0.16    0.16
0/RP0      N560-RSP4-E           0.0   SATA                 CURRENT    2.10    2.10
0/RP1      N560-RSP4-E           0.0   ADM                  CURRENT    1.06    1.06
0/RP1      N560-RSP4-E           0.0   IOFPGA               CURRENT    0.64    0.64
0/RP1      N560-RSP4-E           0.0   PRIMARY-BIOS         CURRENT    0.16    0.16
0/RP1      N560-RSP4-E           0.0   SATA                 CURRENT    2.10    2.10
0/FT0      A907-FAN-E            1.0   PSOC                 CURRENT    1.65    1.65

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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