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Updated for External Publication
Updated the How to Identify Affected Products Section and Added the Serial Number Validation Section
|Affected Product ID
||Nexus 9500 EoR 3000W Power Supply Failure|
A 3KW DC power supply hardware component failure results in the loss of power output. This power supply is used in 4-slot, 8-slot, and 16-slot Nexus 9500 modular chassis.
Due to a firmware defect, improper handling of certain internal conditions leads to a component failure. As a result, the power supply does not provide DC output. This is reported as “shutdown” in NX-OS.
After the power supply encounters the component failure, the systems flags “shutdown” with the show environment command.
Cisco recommends that the affected power supply with the old firmware Versions 4.0/4.05 be replaced.
How To Identify Affected Products
In order to verify if your product is affected by this issue, use the Serial Number Validation Tool to validate the serial number for your device(s). The serial number for the affected device(s) should be included in the form in this field notice.
After you validate your device(s), use the CLI in order to validate the power supply’s firmware version. The command to display the firmware version is show hardware internal version. The versions P:4.0,S:4.05 are affected with this symptom, while versions P:4.02,S:4.05 are upgraded versions that have been updated with the fix. If you see version information which matches this example output, then your product has the required fix.
This is an example of versions upgraded with the fix:
Serial Number Validation
This field notice provides the information to determine if a device is impacted by this issue. In order to verify a serial number, use the Serial Number Validation Tool.
Use the Serial Number Validation Tool in order to determine if your equpiment is affected.
Verify the Version number of the firmware before requesting replacements. Please see How to identify affected product section
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:firstname.lastname@example.org
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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