Field Notice: FN64250 - Cisco ISA3000 Industrial Security Appliance Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
| Affected Product Name | Description | Comments |
|---|---|---|
| ISA-3000-2C2F-K9 | Industrial Security Appliance 3000 2 copper 2 fiber ports | |
| ISA-3000-4C-K9 | Industrial Security Appliance 3000 4 copper ports |
Defect Information
| Defect ID | Headline |
| CSCvf34445 | There were no defects filed with this field notice at the time of publication. |
Problem Description
Cisco Industrial Security Appliances ISA-3000-2C2F-K9 and ISA-3000-4C-K9 might fail after 18 months or longer in operation due to a clock signal component failure.
Background
A clock signal component manufactured by one supplier, and included in some Cisco products, has been seen to degrade over time in some units.
Although the Cisco products with these components are currently performing normally, we expect product failures to increase over the years, beginning after the unit has been in operation for approximately 18 months.
Once the component has failed, the system will stop functioning, will not boot, and is not recoverable.
These clock signal components are used by other companies and are included in a number of Cisco products.
Problem Symptom
When this issue occurs, the product does not function properly, no console output appears, and the system fails to reboot.
If, after the CPU fails, the device is power cycled it will not boot, but will run in bypass mode if previously configured for bypass mode.
Workaround/Solution
Customers with affected products (refer to the How to Identify Affected Products section) should contact the Cisco Technical Assistance Center (TAC) to request a replacement unit.
To open a case with Cisco TAC, you must have a valid support contract or a product that is under warranty.
How to Identify Affected Products
In order to verify if your product is affected by this issue, examine the Version ID (VID) number.
Any devices with a VID number equal to or later than the "Fixed Version ID" are not affected and do not need to be replaced.
Any devices with a VID number equal to or earlier than the "Possibly Affected Version ID" are possibly affected.
| Affected PID | Possibly Affected Version ID | Fixed Version ID |
|---|---|---|
| ISA-3000-2C2F-K9 | VO1, VO2, V03 | V04 |
| ISA-3000-4C-K9 | VO1, VO2, V03 | V04 |
Enter the show inventory command in order to view the VID of the ISA3000. The output appears in this format:
Revision History
| Version | Description | Section | Date |
| 10.4 | Updated the solution. | Background, Workaround/Solution, How to Identify Affected Products | 2025-MAY-06 |
| 10.3 | Updated the Background and Workaround/Solution sections. | — | 2019-OCT-17 |
| 10.2 | Updated the Background and Workaround/Solution sections. | — | 2019-AUG-21 |
| 10.1 | Fixed broken image link. | — | 2019-FEB-07 |
| 10.0 | Migration to new field notice system | — | 2017-OCT-10 |
For More Information
For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:
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