Field Notice: FN - 63945 - Memory on Some SX300 Cards Might Have an Out of Specification Component - Replace on Failure

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Defect Information

Problem Description

A very small number of PCIe flash storage cards were manufactured with an out of specification component that can cause the system to have performance issues. It is recommended that customers who are impacted by this issue replace their server cards. There is no risk to customer data.

Background

A component of the PCIe memory card was not within specifications. There is no risk to customer data.

If the part fails:

• The card might draw greater than two amps on the PCIe bus, but will not exceed three amps. In a worst case scenario, the card's thermal protection would initiate a shutdown which will protect the card and the system.
• The card might prematurely trigger a power throttling event that would limit the performance of the card.

Problem Symptom

There are two potential symptoms:

• The card's thermal protection could initiate a shutdown in order to protect the card and the system.
• The card might trigger a power throttling event that would limit the performance of the card.

Workaround/Solution

It is recommended that customers replace their cards if they have been shipped these cards.

In order to identify if you are impacted, retrieve the serial number of the card and then check in the Serial Number Validation Tool in order to determine if the card is impacted. Only those that are impacted should be replaced.

If the unit is affected, contact the Technical Assistance Center (TAC) in order to request a Return Material Authorization (RMA) for a replacement card.

How To Identify Affected Products

1. Log in to the Cisco Integrated Management Controller for the server(s) that contains potentially affected FusionIO card(s).
2. Click Launch KVM Console in order to open a KVM session.
   
   
    
3. Enter the fio-status command.

    

   
   
    
4. Confirm whether the listed Product Number is one of these strings. If it is not one of these character strings, the unit is not affected.
   
   PFIO1000MPS
   PFIO1300MPS
   PFIO2600MPS
    
5. Note the serial number and enter it into the Serial Number Validation Tool for this Field Notice in order to determine if affected.
6. If the unit is affected, contact the TAC in order to request an RMA for a replacement card.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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