THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
---|---|---|
1.0
|
17-Aug-15
|
Initial Release
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10.0
|
16-Oct-17
|
Migration to new field notice system
|
10.1
|
10-Sep-18
|
Updated the Defect Information Section
|
Affected Product ID | Comments |
---|---|
7300-CC-PA
|
|
7300-CC-PA=
|
|
7300-NSE-150
|
|
7300-NSE-150=
|
|
7304-NPE-G100
|
|
7304-NPE-G100=
|
|
C7200-VSA
|
|
C7200-VSA=
|
|
NPE-G1
|
|
NPE-G1=
|
|
NPE-G2
|
|
NPE-G2=
|
|
PA-2T3/E3-EC
|
|
PA-2T3/E3-EC=
|
|
PA-MC-2T3-EC
|
|
PA-MC-2T3-EC=
|
|
PA-MC-T3-EC
|
|
PA-MC-T3-EC=
|
|
PA-T3/E3-EC
|
|
PA-T3/E3-EC=
|
Defect ID | Headline |
---|---|
CSCvf34445 | There were no defects filed with this field notice at the time of publication. |
Some 7200/7300 products might fail to boot up after user actions where the board requires a power cycle operation.
Cisco has been working with some customers on an issue related to memory components manufactured by a single supplier between 2005 and 2010. These memory components are widely used across the industry and are included in a number of Cisco products.
Although the majority of Cisco products using these components are experiencing field failure rates below expected levels, some components may fail earlier than anticipated. A handful of our customers have recently experienced a higher number of failures, leading us to change our approach to managing this issue.
While other vendors have chosen to address this issue in different ways, Cisco believes its approach is the best course of action for its customers. Despite the cost, we are demonstrating that we always make customer satisfaction a top priority. Customers can learn more about this topic at Memory Component Issue web page.
PLEASE NOTE - The products listed in this Field Notice have lower than expected failure rates. This assessment is based on actual usage of affected memory components, observed field failure rates and product replacements since 2012.
A degraded component will not affect the ongoing operation of a device, but will be exposed by a subsequent power cycle event. This event will result in a hard failure of the device, which cannot be recovered by a reboot or additional power cycle. For these reasons, additional caution is recommended for operational activities requiring the simultaneous power cycling of multiple devices. This issue has been observed most commonly on devices that have been in service for 24 months or more.
If the suspected hardware has been in operation for approximately 24 months, the product hardware might fail to boot up due to memory failure during a power cycle event. This is caused by one of more of these actions:
Note: This issue does not affect boards while in operation. The board failure might occur after one or more of the actions listed is executed.
These are the linecard symptoms observed:
The card does not boot to ROMMON.
The card does not boot to ROMMON, and the SYST STAT LED on the front panel repeatedly blinks yellow.
The card does not boot to ROMMON, and the Active, Standby, and System-Up LEDs remain solid yellow.
00:00:33: %PACC-3-NOPATYPE: No port adapter type obtained for slot [x] 00:00:33: %LC-3-DEACTIVATED: line card in slot [x] deactivated.
After a power up of the affected port adapter, you might see one of these error messages on the console or in the log:
T3E3_EC-3-PA_SW_ERR: T3E3_EC on 3: incorrect number of pci devices found Software error was encountered. T3E3 EC image size too big T3E3 EC image location not setup firmware_download_verify failed for RTOS image firmware_download_verify failed for APPS image pa_t3e3_ec__analyze_pa t3e3_ec_port_init failed for port x T3E3_EC failed to initialize T3E3_EC_TASK
PA-3-DEACTIVATED: port adapter in bay [x] powered off.
Nitrox Memory VSA n2_verify_ddr_mem nitrox_mult_rd_ddr_ram failed (0x0, 10485760, 0) VSA ERROR: DDR Verification (0x0, 0xA00000, 0x12345678) Failed VSA test_nitrox_ddr(0x0608DA20) failed VSA OIR FAILED, state is 1 FPGA Memory When the SA RAM fails, you may notice the following CLI output: %CRYPTO-4-RECVD_PKT_INV_SPI: decaps: rec'd IPSEC packet has invalid spi for destaddr=11.0.0.41, prot=50, spi=0xCED7831(216889393), srcaddr=11.0.0.61, input interface=GigabitEthernet0/3
Once you receive this CLI output, you might query the status for the SA Error Register in order to confirm that an error has occurred:
show pas vsa info | inc ERR 0x800C SA_ERR_REG 0x00000020
Normal SmartNet and warranty entitlement rules remain in place and are applied by the Cisco Technical Assistance Center (TAC) if you experience a failure in one of the products listed in the Field Notice. In other circumstances, such as out of warranty or out of contract, Cisco encourages you to raise your concern directly with your Cisco account team.
Fix on Failure Replacement Guidelines: Request Return Material Authorization (RMA) product through normal service support channels.
If you need assistance in order to determine which hardware part(s) might need replacement, consult the error messages documented in the Problem Symptom section.
PID | Action | PID Replacement | Quantity |
---|---|---|---|
7300-CC-PA | Replace card | 7300-CC-PA= | 1 |
7300-NSE-150 | Replace card | 7300-NSE-150= | 1 |
7304-NPE-G100 | Replace card | 7304-NPE-G100= | 1 |
C7200-VSA | Replace card | C7200-VSA= | 1 |
NPE-G1 | Replace card | NPE-G1= | 1 |
NPE-G2 | Replace card | NPE-G2= | 1 |
PA-2T3/E3-EC | Replace card | PA-2T3/E3-EC= | 1 |
PA-MC-2T3-EC | Replace card | PA-MC-2T3-EC= | 1 |
PA-T3/E3-EC | Replace card | PA-T3/E3-EC= | 1 |
PA-MC-T3-EC | Replace card | PA-MC-T3-EC= | 1 |
End of Support
PID | End of Support Notice | End of Support Date |
---|---|---|
7300-CC-PA(=) | EOL6972 | 31-Jul-2015 |
7300-NSE-150(=) | EOL6972 | 31-Jul-2015 |
7304-NPE-6100(=) | EOL6972 | 31-Jul-2015 |
Enter the show inventory command in order to obtain the Product ID (PID). If the CLI is not available, physically inspect the device in order to locate the PID.
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.