Field Notice: FN - 63693 - ONS15454 MSTP – A Limited Number of AMP-C Cards Might Raise EQPT FAIL Alarm. Workaround Available.
Updated:October 8, 2013
October 08, 2013
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Initial Public Release
Cards shipped with Modules manufactured from November 20, 2012 to April 30, 2013 are affected.
A limited number of 15454-OPT-AMP-C units might generate an Equipment (EQPT) FAIL alarm due to a lack of communication with the Optical Module sometime after they are installed.
Cards that were built between November 20, 2012 and April 30, 2013 might be equipped with Optical Modules that can stop the communication towards the main card. Cards potentially affected by the problem are referenced in the How to Identify Hardware Levels section of this field notice.
The unit raises the EQPT FAIL alarm after it is inserted into the chassis.
Cards that raise the EQPT FAIL alarm and are referenced in the How to Identify Hardware Levels section of this field notice can be recovered. Contact the Cisco Technical Assistance Center (TAC) or the Advance Services Teams for details.
How To Identify Hardware Levels
Cards that are affected are listed in the Serial Number Validation Tool. Enter the Serial Number of the unit in order to check if it is impacted by the problem.
The Serial Number of the AMP-C unit is available in the Inventory Tab of the Cisco Transport Controller (CTC).
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of these methods: