Field Notice: FN - 63025 - Firewall Services Modules Shipped from Manufacturing with Version 3.2 Software May Contain an Invalid Crashinfo File - Clear Crashinfo Resolves Issue

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Updated:July 21, 2020
Document ID:FN63025

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July 21, 2020

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision

Date

Comment

1.0

10-JAN-2008

Initial Public Release

2.0

21-JUL-2020

Updated Terminology

Products Affected

Products Affected

6500 / 7600 - WS-SVC-FWM-1-K9

Problem Description

Administrators issuing the show crashinfo command after the installation of a new FWSM blade may see a crash file present that was not generated by their FWSM blade.

Background

FWSM modules shipping directly from manufacturing were being shipped with a crashinfo file pre-loaded on the compact flash card. This crashinfo file was not created by the FWSM itself. Instead, it was generated by the FWSM that was used to make the primary copy of the compact flash card that is then used to image all new FWSM modules.

Problem Symptoms

Administrators issuing the show crashinfo command will see a crash file present that was not generated by their FWSM blade.

This issue is completely cosmetic and has no impact to the FWSM module itself.

Workaround/Solution

Issue a clear crashinfo command to remove the incorrect crashinfo file from flash.

Manufacturing has addressed this process issue.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsl76823 (registered customers only)

FWSM shipped from MFG contains bogus crashinfo file - BGP Router Defect Resolved.

How To Identify Hardware Levels

Examine the output of crash file. If all the following conditions are true, then you are affected.

  1. The crash occurred in the Thread named "BGP Router"

    Example: Thread Name: BGP Router (Old pc 0x00112b34 ebp 0x00000000)

  2. Following the traceback, the show version which is contained in the crashinfo file displays version 3.2(0)0

    Example: FWSM Firewall Version 3.2(0)0

  3. The same show version output indicates the FWSM's serial number is: SAD0649033Y - this Serial Number is not the actual Serial Number of the FWSM.

Issue a clear crashinfo command as stated above in the Workaround/Solution section to resolve this issue.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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