Explanation of Customer Voice Portal (CVP) .bat Files

Introduction

This document describes the usage of different CVP bat files ordered based on their location.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• CVP
• Cisco IOS Voce eXtensible Markup Language ( VXML) Gateway

Components Used

This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

CVP Batch Files

CVP General: (Location: C:\Cisco\CVP\bin)

• capture.bat 
  • Description: This program finds the live NIC to listen on for the windump program.
• capture_stats
  • Description: Utility function: To capture all the Diag portal info.
• clean_cvp_logs.bat:
  • Description: Deletes logs from CVP Folder:  VXML , Operation Resource manager (ORM) , Web Services Manager (WSM) , Call Server etc..
• clean_cvp_logs.bat:
  • Description: Deletes Logs from VXML Server Applications ( Activity Logs , TOMCAT logs etc..)
• csim
  • Description: Tool to generate SIP calls.
  • How to invoke: Open a command prompt and type csim. The usage and list of examples is displayed.
• capture
  • Description: Tool to capture packets from an indicated network interface and save them to a file in the CVP logs directory by default.
  • How to invoke: Open a command prompt and type capture. The usage and list of examples is displayed.
• extractguid
  • Description: Tool to filter the call ids given a GUID(s) and save to a new PCAP file.
  • How to invoke: Open a command prompt and type extractguid. The usage and list of examples is displayed.
• debug
  • Description: Tool to set the CVP trace levels.
  • How to invoke: Opens a command prompt and type debug. The usage and list of examples is displayed.
• show
  • Description: Tool to show CVP tech support.
  • How to invoke: Open a command prompt and type show. The usage and list of examples is displayed.
• tailt
  • Description: Unix tail command on the CVP log.
  • How to invoke: Open a command prompt and type tailt. CTRL-C to stop.
• location:
  
  • How to invoke: Opens a command prompt and type location. The usage and list of examples is displayed.
• install_cs_cert , install_vxml_cert.bat and install ORM_NT.bat:
  • Description: These files are used to create a CallServer, XML Server and ORM key and certificate files for HTTPS support. The original .keystore and server.xml files are saved to a backup location prior to tamper with them.
    

• propertiesMerger.bat:
  
  • Description: Used by installer of CVP for some basic system install function.
• runcvp.bat:
  • Description : Used by the installer to set TOMCAT registry entries.
• sendSignal.bat:
  • Description: Generates a heapdump of the program with the given Process ID.
• uninstall_cs_cert.bat , uninstall_vxml_cert.bat and uninstallORM_NT.bat:
  • Description: These files are used to delete a CallServer, XML Server and ORM key and certificate files for HTTPS support. The original .keystore and server.xml files are saved to a backup location prior to tamper with them.
• upgradeorm.bat, upgradeWSM.bat:
  • Description: Sets up the classpath for execution of a class in ORM which automatically handles the upgrade procedure for wrapper.conf

CVP Reimage: (C:\Cisco\CVP\bin\TAC)

• Reimage.bat
  • Description: Utility batch to restore the configuration (wrapper.conf, orm.properties, orm.xml and messageadpater.properties) to installer.
• updatermiserverip.bat
  • Description: Utility file to update RMI Server IP in registry entry.

VXML Server: (C:\Cisco\CVP\VXMLServer\admin)

• changeAppAdminPerm.bat
  • Description: For dvanced Interactive eXecutive( AIX) systems only.
• deployAllNewApps.bat
  • Description: Loads all new CVP applications to memory.
• flushAllOldApps.bat
  • Description: Unloads old CVP applications from memory if their folder was deleted and they were not released.
• getVersions.bat
  • Description: Shows versions of different VXML components (not very useful)
• suspendServer.bat
  • Description: Gracefully suspends all CVP applications.
• resumeServer.bat
  • Description: Resumes all CVP applications.
• status.bat
  • Description: Shows license info; CVP applications and their state and number of calls.
• updateAllApps.bat
  • Description: Gracefully updates all CVP applications.
• updateCommonClasses.bat
  • Description: Updates common classes for CVP applications.

CVP TOMCAT : (C:\Cisco\CVP\CallServer\Tomcat\bin, C:\Cisco\CVP\wsm\Server\Tomcat\bin, C:\Cisco\CVP\VXML\Server\Tomcat\bin

• All the batch files in this folder are shipped along with TOMCAT and used for TOMCAT administration.