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Updated:April 11, 2017
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This document describes a work around to the issue when a newly created reporting users through the Cisco Unified Customer Voice Portal (CVP) Operation Console (OAMP) cannot access the callback database.
Cisco recommends that you have knowledge of these topics:
CVP Reporting Server
The information in this document is based on these software versions:
CVP Reporting Server 10.5 and above
CVP OAMP 10.5 and above
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
From the Unified CVP OAMP reporting users can be created but with read-only database access to the Unified CVP Informix reporting database. These users are expected to have the basic "Log in User" user role and have read access to all the tables. The problem is that these new reporting user cannot access "Callback Tables" with a non-default Reporting user created from OAMP.