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Updated:October 28, 2016
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This document describes configuration process on how to install CA signed certificate for Unified Contact Center Enterprise (UCCE) Diagnostic Framework Portico tool.
Cisco recommends that you have knowledge of these topics:
Domain Name System (DNS) server
CA infrastructure deployed and working for all servers and client
Diagnostic Framework Portico
Accessing Diagnostic Framework Portico tool by typing the IP address in the browser without receiving certificate warning is out of scope of this article.
The information in this document is based on these software and hardware versions:
Cisco UCCE 11.0.1
Microsoft Windows Server 2012 R2
Microsoft Windows Server 2012 R2 Certificate Authority
Microsoft Windows 7 SP1 OS
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Generate Certificate Signed Request
Open Internet Information Services (IIS) Manager, select your site, Peripheral Gateway A (PGA) in the example, and Server Certificates.
Select Create Certificate Request in the actions panel.
Enter Common name (CN), Organization (O), Organization unit (OU), Locality (L), State (ST), Country (C) fields. Common name must be the same as your Fully Qualified Domain Name (FQDN) hostname + domain name.
Leave default settings for cryptographic service provider and specify bit length: 2048.
Select path where to store. For example on the desktop with pga.csr name.
Open newly created request in the notepad.
Copy the certificate into the buffer with CTRL+C.
Sign the Certificate on the Certificate Authority
Note: If you are using external certificate authority (like GoDaddy) you need to contact them after having CSR file generated.
Select Request Certificate, Advanced Certificate Request and paste the Certificate Signing Request (CSR) content to the buffer. Then select Certificate Template as Web Server.
Download Base 64 encoded certificate.
Open the certificate and copy the content of the thumbprint field for later usage. Remove spaces from the thumbprint.
Install the Certificate
Copy the certificate
Copy the newly generated certificate file into UCCE VM where Portico tool is located.
Import the Certificate into the Local Computer Store
On the same UCCE server launch Microsoft Management Console (MMC) console by selecting start menu, type run and mmc .
Click Add/Remove snap-in and in the dialog box click Add.
Then select Certificates menu and add. In the Certificates snap-in dialog box, click Computer Account >Local Computer> Finish.
Navigate to the personal certificates folder.
In the actions pane select More Actions>All Tasks> Import.
Click Next, Browse and select the certificate that was generated previously and in the next menu ensure that certificate store was set to personal. On the last screen verify Certificate Store and Certificate File selected and click Finish.
Bind IIS Certificate
Open CMD application.
Navigate to Diagnostic Portico home folder.
Remove the current certificate binding for Portico tool.
Bind CA signed certificate.
Tip: Use some text editor (notepad++) to remove spaces in the hash.