released free software updates that address the vulnerability described
in this advisory. Customers may only install and expect support for
software versions and feature sets for which they have purchased a
license. By installing, downloading, accessing, or otherwise using such
software upgrades, customers agree to follow the terms of the Cisco
Additionally, customers may only download software for which they
have a valid license, procured from Cisco directly, or through a Cisco
authorized reseller or partner. In most cases this will be a maintenance
upgrade to software that was previously purchased. Free security
software updates do not entitle customers to a new software license,
additional software feature sets, or major revision upgrades.
When considering software upgrades, customers are advised to
regularly consult the advisories for Cisco products, which are available
from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded
contain sufficient memory and confirm that current hardware and
software configurations will continue to be supported properly by the
new release. If the information is not clear, customers are advised to
contact the Cisco Technical Assistance Center (TAC) or their contracted
Customers Without Service Contracts
Customers who purchase directly from Cisco but do not hold a Cisco
service contract and customers who make purchases through third-party
vendors but are unsuccessful in obtaining fixed software through their
point of sale should obtain upgrades by contacting the Cisco TAC:
Customers should have the product serial number available and be
prepared to provide the URL of this advisory as evidence of entitlement
to a free upgrade.
Cisco fixed this vulnerability in the following SIP Software releases:
- 11.0(5) (future release) for Cisco Wireless IP Phone 8821 and 8821-EX
- 12.5(1)SR1 for the IP Conference Phone 8832 and the rest of the IP Phone 8800 Series
Customers can download the SIP Software from the Software Center on Cisco.com by doing the following:
- Click Browse all.
- Choose Collaboration Endpoints > IP Phones > IP Phone 8800 Series > [Model] > Session Initiation Protocol (SIP) Software.
- Access releases by using the left pane of the Session Initiation Protocol (SIP) Software page.