Cisco has released free software updates that address the vulnerability described in this advisory. Customers may only install and expect support for software versions and feature sets for which they have purchased a license. By installing, downloading, accessing, or otherwise using such software upgrades, customers agree to follow the terms of the Cisco software license:
Additionally, customers may only download software for which they have a valid license, procured from Cisco directly, or through a Cisco authorized reseller or partner. In most cases this will be a maintenance upgrade to software that was previously purchased. Free security software updates do not entitle customers to a new software license, additional software feature sets, or major revision upgrades.
When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
Customers Without Service Contracts
Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC:
Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.
The following client builds of Cisco WebEx Business Suite (WBS31 and WBS32), Cisco WebEx Meetings, and Cisco WebEx Meetings Server address the vulnerability described in this advisory:
- Cisco WebEx Business Suite (WBS31) client builds T31.23.4 and later
- Cisco WebEx Business Suite (WBS32) client builds T32.12 and later
- Cisco WebEx Meetings with client builds T32.12 and later
- Cisco WebEx Meeting Server builds 3.0 Patch 1 and later
To determine whether a Cisco WebEx meeting site is running an affected version of a WebEx client build, users can log in to their Cisco WebEx meeting site and go to Support > Downloads
. The version of the WebEx client build will be displayed on the right side of the page under About Meeting Center
. Cisco WebEx software updates are cumulative in client builds. For example, if client build 30.32.16 is fixed, build 30.32.17 will contain updated software.
The vulnerability disclosed in this advisory affects the Cisco WebEx ARF Player. The Microsoft Windows, Apple Mac OS X, and Linux versions of the player are all affected by the vulnerability described in this advisory. If the Cisco WebEx ARF Player was automatically installed, it will be automatically upgraded to the latest, non-vulnerable version when users access a recording file that is hosted on a WebEx meeting site. If the Cisco WebEx ARF Player was manually installed, users will need to manually install a new version of the player after downloading the latest version from https://www.webex.com/play-webex-recording.html
Users can manually verify the installed version of the Cisco WebEx ARF Player to determine whether they are affected by this vulnerability.
Users whose WebEx Business Suites are on lockdown will need to contact WebEx Support to apply the appropriate patch to their WebEx site.