Track Webex Contact Center Defect

Available Languages

Download Options

  • PDF     (357.1 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (457.9 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (351.5 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:February 29, 2024
Document ID:221757

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.


    Introduction

    This document describes the way to track a defect fix and deployment through Cisco Defect and Enhancement Tracking System (CDETS).

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    This document is not restricted to specific software and hardware versions.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Tracking the Defect with the Defect ID 

    Step 1: Navigate to Bug Search Tool and enter the defect ID and select Search.

    note-icon

    Note: Only registered Cisco users can access internal Cisco tools and information.


    BST Tool



    note-icon

    Note: Defect can be shared directly with the full link. Example: Cisco bug ID CSCwi65732.

    Bug Link

    Step 2: To get notifications regarding updates on the defect, select Notifications and enter the frequency and email ID. Then click Submit Notifications. 

    Notifications

    Key Notifications to Track 

    Defect Status 

    Once a defect is fixed, the defect Status is moved from Open to Fixed.

    Defect Status

    Defect Deployment

    Once the defect is deployed to production data center (DC), the region its deployed in must be listed under Known Fixed Releases.

    note-icon

    Note: Please find the Data Center description. Detailed description can be found here on Data Locality in Webex Contact Center

    ProdUS1: United States 
    ProdANZ1: Australia 
    ProdEU1: United Kingdom
    ProdEU2: Frankfurt
    ProdJP1: Japan 
    ProdCA1: Canada 

    Defect Deployment

    Revision History

    Revision Publish Date Comments
    2.0
    29-Feb-2024
    Initial Release
    1.0
    29-Feb-2024
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Bhushan Suresh
      Cisco TAC Engineer

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco

    This Document Applies to These Products