Contents

Introduction

Prerequisites

Requirements

Components Used

Tracking the Defect with the Defect ID

Key Notifications to Track

Defect Status

Defect Deployment

Introduction

This document describes the way to track a defect fix and deployment through Cisco Defect and Enhancement Tracking System (CDETS).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Tracking the Defect with the Defect ID

Step 1: Navigate to Bug Search Tool and enter the defect ID and select Search.

Note: Only registered Cisco users can access internal Cisco tools and information.

Note: Defect can be shared directly with the full link. Example: Cisco bug ID CSCwi65732.

Step 2: To get notifications regarding updates on the defect, select Notifications and enter the frequency and email ID. Then click Submit Notifications.

Key Notifications to Track

Defect Status

Once a defect is fixed, the defect Status is moved from Open to Fixed.

Defect Deployment

Once the defect is deployed to production data center (DC), the region its deployed in must be listed under Known Fixed Releases.

Note: Please find the Data Center description. Detailed description can be found here on Data Locality in Webex Contact Center

ProdUS1: United States

ProdANZ1: Australia

ProdEU1: United Kingdom

ProdEU2: Frankfurt

ProdJP1: Japan

ProdCA1: Canada