This document describes the process to collect logs for Cisco Unified Intelligence Center (CUIC), Live Data (LD) and Cisco Identity Service (IdS) server.
Cisco recommends that you have knowledge of these topics:
Cisco Unified Real Time Monitoring Tool (RTMT)
Any generic Secure File Transfer Protocol (SFTP) server
CUIC, LD and IdS server
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Cisco CUIC, LD and IdS server can be col-located on a single server or they can be installed on separate servers. In all cases, process to collect logs from RTMT and/or Secure Shell (SSH) is similar.
How to collect CUIC, LD and IdS logs?
Download logs with SSH
Step 1. Log in to the SSH Command Line (CLI) of CUIC, LD and IdS.
Step 2. Run the command in order to collect CUIC related logs:
file get activelog /cuic/logs/cuic/*.* recurs compress reltime hours 1
file get activelog /cuic/logs/cuicsrvr/*.* recurs compress reltime hours 1
file get activelog tomcat/logs/*.* recurs compress
Step 3. Run the command in order to collect LD related logs:
file get activelog livedata/logs/*.*
Step 4. Run the command in order to collect IdS related logs:
file get activelog ids/log/*.* recurs compress reltime days 1
Note:Please note that you need an SFTP server to download logs.
Download logs with RTMT
Step 1. Download RTMT from OAMP page. Log in to https://<HOST ADDRESS>/oamp where HOST ADDRESS is the IP address of the server.
Step 2. Navigate to Tools > RTMT plugin download. Download and install the plugin.
Step 3. Launch RTMT and log in to the server with admin credentials.
Step 4. Double click on Trace and Log Central and then double click Collect Files
Step 5. You can see these tabs for specific services and you must select all services/servers for CUIC, LD and IdS.
For Live Data:
For Platform services, it is generally a good idea to select Tomcat and Event viewer logs:
Step 6. Select Date and Time along with destination folder in order to save the logs and logs will be saved.