This document describes steps to troubleshoot Diagnostic Framework Portico Log in fails with errorcode HTTP 403.
Cisco Unified Contact Center Enterprise (UCCE) 12.0
Cisco recommends that you have knowledge of these topics:
The information in this document is based on UCCE 12.0.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
On Desktop double click on Foldername "Unified CCE Tools".
Click "Diagnostic Framework Portico"
Enter credentials when prompted to login; however browser there after reports error code HTTP 403 (unauthorized), as show in image;
Launch Domain Manager from folder "Cisco Unified CCE Tools" , as shown in the image:
Click "Members" under Security group, as shown in the image:
In Security Group Members , under Users click "Add"
At this stage; error "The RPC server is unavailable" as shown in image pops up:
Ensure windows services, DCOM Server Process Launcher, Remote Procedure Call (RPC) and RPC Endpoint Mapper are started.
Try to log in to windows using local administrator account and it reports error "An attempt was made to login, but the network logon service was not started".
To solve this,
Ensure service Name "Netlogon" Status is "Running" and Startup Type is set to "Automatic".