Search on CCP (Formerly SocialMiner) with the Date Filters

Introduction

This document describes the search on Customer Collaboration Portal (CCP - formerly SocialMiner) with the date filters.

Prerequisites

Requirements

Cisco recommends that you have knowledge of CCP.

Components Used

The information in this document is based on CCP 12.5.1.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Q. How to search on CCP with the Date Filters?

You can find the Search option in the CCP graphic user interface.

This document explains how to run the search with date filters.

A. Search Examples with Date Filter

1. Query with sc.createdDate:2021 (or sc.createdDate:"2021") to retrieve social contacts for the year.

2. Query with sc.createdDate:2021-09 (or sc.createdDate:"2021-09") to retrieve social contacts for the year & month.

Note: CCP keeps by default only the last 30 days and older social contacts are purged.

If you want to increase the default of 30 days, follow these steps:

Step 1. Navigate to Administration.

Step 2. Select Purge Settings.

Step 3. Select Edit.

Step 4. In the DataStore Purge Settings you can increase the value for the Purge Social Contacts older than (days) field to keep the social contacts for a longer time. Then select Save.