Configure Java For Email and Chat (ECE) Workflow Error

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Updated:October 21, 2020

Document ID:216133

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Problem: ECE Workflow Does Not Work and Prompts to Install Java

Solution

Step 1. Install Java

Step 2. Install signed certificates

You must now be able to configure your workflows.

Introduction

This document describers how to configure Java on your system in order to use ECE workflow, which would be blocked otherwise due to Java security.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco ECE
Windows PC

Components Used

The information in this document is based on these software and hardware versions:

ECE 11.6
Windows 10

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.