Configure a User as a Full External Administrator on Control Hub

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Updated:August 19, 2022
Document ID:218072

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    Introduction

    This document describes steps to add a user as a full external adminstrator for user in Webex Contact Center. 

    Prerequisites

    Requirements


    Cisco recommends that you have knowledge of these topics:

    • Webex Contact Center 2.0
    • Webex Control Hub 
    • This action can only be performed by a full internal adminstrator. 

    Components Used

    The information in this document is based on these software versions:

    • Webex Contact Center 2.0

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Configure

    Step 1: Sign in to https://admin.webex.com, Go to Users, select the Filter tab, scroll to the bottom of the list and select All External Adminstrators

    Configuration GUI


    Step 2: Select Add External Adminstrator, enter the user Email ID, select Verify Email and provide Full Adminstrator Privilages 

    Configuration GUI

    Note: This step needs to be performed by an internal adminstrator

    Configuration GUI

    Configuration GUI


    Verify

    Verify that the user access has been updated to the level of Full external administrator.

    Configuration GUI

    Revision History

    Revision Publish Date Comments
    1.0
    23-Aug-2022
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Bhushan Suresh

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