Contents

Introduction

Prerequisites

Requirements

Components Used

Configure

Verify

Introduction

This document describes steps to add a user as a full external adminstrator for user in Webex Contact Center.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Webex Contact Center 2.0

- Webex Control Hub

- This action can only be performed by a full internal adminstrator.

Components Used

The information in this document is based on these software versions:

- Webex Contact Center 2.0

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Configure

Step 1: Sign in to https://admin.webex.com, Go to Users, select the Filter tab, scroll to the bottom of the list and select All External Adminstrators

Step 2: Select Add External Adminstrator, enter the user Email ID, select Verify Email and provide Full Adminstrator Privilages

Note: This step needs to be performed by an internal adminstrator

Verify

Verify that the user access has been updated to the level of Full external administrator.