TANDBERG Codian product won't accept my SSL certificate

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Updated:April 23, 2015

Document ID:112784

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Introduction

Why won't my TANDBERG Codian product accept my valid SSL certificate?

Related Information

Introduction

This article relates to the Cisco TelePresence MCU 4203, Cisco TelePresence MCU MSE 8420, Cisco TelePresence IP VCR 2210, Cisco TelePresence VCR MSE 8220, Cisco TelePresence ISDN GW 3241, Cisco TelePresence ISDN GW MSE 8321, Cisco TelePresence MCU 4505, Cisco TelePresence Supervisor MSE 8050, Cisco TelePresence MSE 8000, Cisco TelePresence MCU MSE 8510 and Cisco TelePresence Advanced Media Gateway 3610 products.

Q. Why won't my TANDBERG Codian product accept my valid SSL certificate?

A. Sometimes TANDBERG Codian products will not accept X.509 SSL certificates that work on other pieces of equipment. This is almost always because your certificate and/or key file is missing the final carriage return.

To rectify this problem, open the certificate and/or key file and check that there is a carriage return on the final line of text in the file.