The information in this document is based on these software versions:
TC Software 7.X releases
PuTTY Secure Shell (SSH) temrinal emulation software for Comman Line (CLI) access.
Any TC software endpoint such as C series, MX series, SX series or EX series.
Licensing email with a Release Key or Option Key.
A web browser such as Firefox, Internet Explorer or Chrome.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Add Option Keys Through Web Interface
Note: Release Keys for TC endpoints are not required after TC6.3. You can only add release keys by the CLI via an SSH session after version TC6.3.
Step1. Review your licensing email which contains a release key and options keys. Here is an example email.
Step 2. Navigate to the web interface of the endpoint. Enter the IP address of the unit into a web browser and log in with an admin account as shown in the image.
Step 3. Navigate to Maintenance > Option Keys to install option keys or Maintenance > Software Upgrade to install a release key as part of the upgrade process, as shown in the image.
Step 4. Add each option key received by email. Enter the option key value into the Add option key field and then click Add option key as shown in the image.
Step 5. Add all option keys one by one. Click Restart after all option keys are added as shown in the image.
Note: A restart is required for the option keys to take effect.
Note: If the endpoint is in a call, the call drops when the endpoint restarts.
Step 6. In order to restart the endpoint, click Restart Telepresence Device as shown in the image.
Add Option Key and Release Key via CLI
Step 1. Open PuTTY and Enter the IP address of the endpoint in the Host Name (or IP address) field.
Step 2. Select SSH radio button.
Step 3. Click Open as shown in the image.
Step 4. Log in with an admin account. Enter the admin password when prompted.
Step 5. Add the release and option keys to the unit. Run these commands:
Step 6. Reboot the endpoint after all keys have been applied. Run the command:
xcommand boot as shown in the image.
Use this section in order to confirm that your configuration works properly
Verify the option keys installed successfully. Navigate to the home page of the endpoint web interface. Observe the options installed are listed by Installed Options as shown in the image.
Verify the release and option keys applied to the endpoint via CLI. Open an SSH CLI session and run these commands:
xcommand SystemUnit OptionKey List
xcommand SystemUnit ReleaseKey List as shown in the image.
This section provides information you can use in order to troubleshoot your configuration.
Issue 1. Install a Remote Monitoring option key and you receive an error, "Invalid Option Key" as shown in the image.
This option key requires a minimum TC software version of TC7.3.3 or higher. Navigate to the home page and verify the software version is at the minimum version or higher. If you have TC 7.3.3 or higher software installed and have a valid release key installed and still encounter this error, contact Cisco TAC for assistance.
Issue 2. Install a relase key and you see an "Invalid Release Key" error on the endpoint. One probable cause stems from non-crypto software installed on the endpoint with a release key for encrypted software. A second probable cause stems from an encrypted software image installed when you have a non-crypto release key installed as shown in the image.
Note: The tcnc in the file name designates a non-crypto image. Just tc in the software file name designates a crypto image.
Issue 3. Log in to an endpoint and it shows as an SX80 when it must show as an MX700 or MX800, In this case, the endpoint has an incorrect product key installed. Contact licensing email@example.com to have a product key generated. Apply the product key received as an option key with the procedures noted in this document. This issue can occur when a device has been replaced via a Return Material Authorization (RMA) process.
Issue 4. Install a key and observe an "Invalid Option Key" error as shown in the image.
Verify that you install an option key and not a release key from your licensing email as shown in the image.
In order to properly add a release key to the unit perform the steps listed in the section Add an Option Key and a Release Key via CLI.
Available Option Keys for TC Endpoints
(Not valid for EX90, EX60, Intrepid and Veneto)
This key is required to send or receive presentation.
Allows the maximum call speed to 4Mbps. Default is 2Mbps.
(Not valid for C20, EX60, Intrepid and Veneto)
Enables endpoints to perform multipoint calls natively.
(C20 and SX20 only)
Provides high definition calling.
(C20, C40, and EX90 only)
Enables the second display.
(TC7.3.3 and above)
This feature allows an administrator to monitor a room from the endpoint’s web interface. This happens when snapshots from the camera sources are connected to the endpoint.